The RealReal Return Policy
Editor-verified return-policy details for The RealReal — last verified Apr 17, 2026.
Very Tight return policy14 days left on a purchase made today
Policy at a glance
- Return window
- 14 days (consignment sales; varies)
- Window (days)
- 14 days
- Free returns
- Yes (in-store or mail)
- Return shipping cost
- Customer pays mail shipping
- Restocking fee
- None on most items
- Holiday extension
- Not specifically extended
- Non-returnable items
- Final sale items, vintage/one-of-a-kind items, altered items, intimates, fine jewelry over certain value
- Time-bomb items
- Luxury items strict condition review
- Category
- Marketplace
Frequently asked questions
What is The RealReal's return window?
14 days (consignment sales; varies)
Does The RealReal offer free returns?
Yes (in-store or mail)
How much does The RealReal charge for return shipping?
Customer pays mail shipping
Does The RealReal charge a restocking fee?
None on most items
Does The RealReal extend its return window for the holidays?
Not specifically extended
What items cannot be returned to The RealReal?
Final sale items, vintage/one-of-a-kind items, altered items, intimates, fine jewelry over certain value
Also known as
therealreal.comthe real real
Return-policy data is sourced from The RealReal’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on The RealReal’s official site before purchase.