UGG Return Policy
Every return window, fee, and holiday extension for UGG — checked by a human editor and kept current.
Retailer purchases (e.g. Nordstrom, Macy's) get exchange/site credit only — no cash refund, and you pay return shipping.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Free via prepaid label (USPS/UPS) for UGG.com/call-center orders; customer pays if purchased from authorized retailer
- Free returns
- Yes for UGG.com and call-center purchases; customer pays for authorized retailer purchases
- Restocking fee
- None
- Holiday extension
- No holiday extension
- Category
- Footwear
Can’t be returned: Items with wear and tear or dirt (returned to customer with no action); products not purchased from UGG directly are ineligible for cash refund (exchange or site credit only)
Time-sensitive items: None published
Why UGG earned a B+
About UGG
UGG is a California-based footwear and lifestyle brand founded in 1978 by Australian surfer Brian Smith, who brought sheepskin boot-making to the US market. Built around its signature twin-face sheepskin construction, UGG has carved out a distinct identity in the premium comfort footwear space—something fast-fashion shoe retailers simply can't replicate. Prices reflect that positioning: expect to pay $100–$200+ for core styles, with limited discounting outside of major sale events.
The typical UGG shopper is someone prioritizing warmth and long-term wearability over bargain pricing—often a parent buying for their kids or a cold-climate dweller investing in reliable winter footwear. One honest caveat: UGG's return window is just 30 days, and items must be unworn with original packaging intact, so sizing up before purchasing is worth the extra effort.
What they sell
- Classic sheepskin boots — the original Classic Short and Classic Tall styles that put the brand on the map
- Slippers and indoor footwear — the Ultra Mini Platform and Tasman slip-on are current bestsellers
- Cold-weather sneakers and casual shoes — including the Neumel chukka and Disquette mule
- Apparel and accessories — sherpa-lined jackets, knit beanies, and fleece hoodies extending the brand beyond footwear
- Kids' boots and slippers — scaled-down versions of adult classics designed for toddlers through teens
Frequently asked questions
What is UGG's return window?
30 days
Does UGG offer free returns?
Yes for UGG.com and call-center purchases; customer pays for authorized retailer purchases
How much does UGG charge for return shipping?
Free via prepaid label (USPS/UPS) for UGG.com/call-center orders; customer pays if purchased from authorized retailer
Does UGG charge a restocking fee?
None
Does UGG extend its return window for the holidays?
No holiday extension
What items cannot be returned to UGG?
Items with wear and tear or dirt (returned to customer with no action); products not purchased from UGG directly are ineligible for cash refund (exchange or site credit only)
Also known as
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Return-policy data is sourced from UGG’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on UGG’s official site before purchase.