Abercrombie & Fitch Return Policy

30 days

No - fee deducted

$7 mail return fee

None

Yes (holiday extension typical)

Face masks, final sale items, altered items

Abercrombie & Fitch gives you 30 days from purchase to make a return. Items need to be unworn and unwashed with the original tags still attached — so don't sit on it too long if something doesn't fit. The 30-day clock starts from the date of purchase or delivery, not when you first wear it. If you're returning by mail, expect a $7 fee deducted from your refund. Your best move? Head to a physical store if one is nearby and skip that fee entirely.

Abercrombie & Fitch doesn't publicly detail a no-receipt return process, so this varies by situation. For online orders, your order confirmation email or account history typically serves as proof of purchase. For in-store purchases, associates can often look up transactions using the card you paid with. Without any proof of purchase, you may receive store credit at the lowest recent sale price rather than a full refund. Bring whatever documentation you have — original packaging, tags, and your payment method — to give yourself the best shot at a smooth return.

No, Abercrombie & Fitch does not charge a restocking fee on returns. The only fee you'll encounter is a $7 mail return shipping fee if you send your item back by post — that amount gets deducted directly from your refund. To avoid paying anything at all, return your item in-store instead. As long as your item is unworn, unwashed, and has tags attached within the 30-day return window, you won't see any surprise deductions beyond that shipping charge.

No — Abercrombie & Fitch requires that returned items be unworn and unwashed with original tags still attached. If you've worn the item, even just to try it on at home, and it shows any signs of use, the return can be rejected. A few categories are outright non-returnable no matter what: face masks, final sale items, and anything that's been altered. If your item arrived damaged or defective through no fault of your own, that's a different situation — contact customer service directly, as defective items are typically handled separately from standard returns.

Yes, Abercrombie & Fitch typically offers a holiday return extension, which is standard for the brand during the peak gift-buying season. The exact extended dates aren't locked in year to year, so check the policy page closer to the holidays to confirm specific cutoff dates. Generally, items purchased in November and December get a longer return window than the standard 30 days, giving gift recipients time to exchange after the holidays. Still, the same rules apply — items must be unworn with tags attached, and final sale items remain non-returnable regardless of the season.

Yes, and you absolutely should if there's a store near you. Returning an Abercrombie & Fitch online order in-store is the smarter move because it lets you skip the $7 mail return fee that gets deducted from your refund. Just bring your item unworn with tags attached, along with your order confirmation or packing slip, within 30 days of purchase. In-store returns are processed on the spot, so you get your refund faster too. Hollister follows a similar policy, so the same logic applies if you're returning Hollister items as well.

Abercrombie & Fitch does not publicly publish a dedicated military discount program on their website. While some retailers offer discounts through verification platforms like ID.me, Abercrombie & Fitch has not confirmed a standing military discount in their published policy. Your best bet is to ask directly at a store location or contact customer service — individual store managers sometimes have discretion. Signing up for Abercrombie's own loyalty or email list will at least get you access to regular promotional discounts that are available to all shoppers.

Abercrombie & Fitch does not publicly publish a price match policy, so they do not appear to match prices from competing retailers. However, if an item you purchased goes on sale within a short window after your purchase, it's worth contacting customer service to ask about a price adjustment — some brands handle this informally. There's no publicly confirmed price adjustment window either. If you're watching a specific item and the price hasn't dropped yet, waiting for a site-wide sale or signing up for email alerts may be your most reliable way to catch a lower price.

Returning a gift to Abercrombie & Fitch without a gift receipt can be tricky since the specific no-receipt gift return process isn't publicly detailed. In practice, if you have any order information — like the sender's name or order number — store associates may be able to pull up the transaction. Without any documentation, you'll likely receive store credit at the lowest recent sale price rather than the original purchase price. Bring the item with its original tags attached and in unworn condition to give yourself the best chance. Calling customer service ahead of your store visit can save you a wasted trip.

If you received a defective or damaged item from Abercrombie & Fitch, don't treat it like a standard return — contact their customer service directly as soon as you notice the issue. Defective items are generally handled separately from the normal 30-day return policy, and you shouldn't be penalized with the $7 mail fee for something that arrived damaged. Have your order number and photos of the defect ready when you reach out — that speeds things up significantly. You can also bring a defective item directly to a store location for faster resolution without any shipping costs on your end.