Agency Skincare Return Policy
Every return window, fee, and holiday extension for Agency Skincare — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Agency sells personalized skincare formulas shipped in bottles, and it treats every sale as final with no exceptions - factor this into ordering smaller trial sizes before committing to a larger order, since even unopened bottles are not eligible for refund or exchange.
Policy at a glance
- Return window
- No returns or exchanges (all sales final)
- Category
- Beauty
Can’t be returned: All products (bottles cannot be returned or exchanged for a refund or alternative)
Why Agency Skincare earned a C
About Agency Skincare
Agency isn't a shelf of products — it's a prescription skincare service. You fill out a questionnaire and send photos, a licensed provider reviews your skin, and they mix a custom formula with actives like tretinoin or azelaic acid based on what you're actually dealing with, whether that's fine lines or dark spots.
It suits people who've tried generic retinol creams without much luck and want something dialed in with medical oversight, plus check-ins as your skin changes. It runs on a subscription — refills of the Future Formula land around $80 every two months — so you're signing up for recurring shipments, not a one-time purchase, and you'll need to actively cancel if it's not for you.
What they sell
- Future Formula anti-aging cream
- Dark Spot Formula for hyperpigmentation
- Eye Formula
- Cleansers and moisturizers
- Prescription actives like tretinoin and azelaic acid
Frequently asked questions
What is Agency Skincare's return window?
No returns or exchanges (all sales final)
What items cannot be returned to Agency Skincare?
All products (bottles cannot be returned or exchanged for a refund or alternative)
Also known as
withagency.com, agency skincare, with agency, agency
Return-policy data is compiled from Agency Skincare’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Agency Skincare’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.