AJ Madison Return Policy
Every return window, fee, and holiday extension for AJ Madison — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Even an unused, unopened appliance return costs 35% of the price plus both-way shipping, which on a large appliance can wipe out most of the refund - only return if truly necessary, and inspect immediately since transit damage claims are void after 24 hours.
Policy at a glance
- Return window
- 15 days from delivery (new-in-box, unused only)
- Return shipping
- Customer pays return shipping both ways; shipping/handling charges are non-refundable
- Free returns
- No - fee deducted
- Restocking fee
- 35% of item price on all returns
- Category
- Home
Can’t be returned: Air conditioners, special-ordered merchandise, commercial laundry equipment, accessories, any item installed/used/plugged in, items moved from original delivery location
Time-sensitive items: Damaged-in-transit claims must be reported within 24 hours of delivery
Why AJ Madison earned a D+
About AJ Madison
If you've ever tried to figure out whether a Sub-Zero fridge is really worth the price jump over a KitchenAid, AJ Madison is the kind of site built for that research. They're an online appliance retailer with more than 150 brands in stock — everything from budget-friendly names to Wolf, Viking, and Miele — plus five physical showrooms if you want to see a range or fridge in person before buying.
Buying guides and a genuinely large catalog make it easier to compare specs across brands instead of guessing at a big-box store. Package deals, rebates, and price-match policies help take some sting out of what's usually a big-ticket purchase. Just budget extra time for delivery: large appliances like ranges and refrigerators are scheduled shipments, not next-day items, so plan your kitchen renovation timeline around it.
What they sell
- Refrigerators and freezers from Sub-Zero, KitchenAid, and Fisher & Paykel
- Ranges, cooktops, and wall ovens including Wolf and Viking
- Washers and dryers
- Dishwashers and kitchen sinks/faucets
- Outdoor kitchen equipment and compact/ADA-compliant appliances
Frequently asked questions
What is AJ Madison's return window?
15 days from delivery (new-in-box, unused only)
Does AJ Madison offer free returns?
No - fee deducted
How much does AJ Madison charge for return shipping?
Customer pays return shipping both ways; shipping/handling charges are non-refundable
Does AJ Madison charge a restocking fee?
35% of item price on all returns
What items cannot be returned to AJ Madison?
Air conditioners, special-ordered merchandise, commercial laundry equipment, accessories, any item installed/used/plugged in, items moved from original delivery location
Also known as
ajmadison.com, aj madison appliances
Return-policy data is compiled from AJ Madison’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on AJ Madison’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.