ALICE + OLIVIA Return Policy
Every return window, fee, and holiday extension for ALICE + OLIVIA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There are no exchanges - you must return the unwanted item and place a brand-new order, so check sizing carefully before buying if you want to avoid a second wait for the correct size. Also, frequent returners risk having future orders auto-rejected under the site's excessive-returns policy.
Policy at a glance
- Return window
- 14 days from delivery (unworn, unwashed, tags attached)
- Return shipping
- Free in-store; $10 restocking fee deducted from refund for mail-in returns
- Free returns
- Yes (in-store)
- Restocking fee
- $10 per mail-in return order
- Category
- Fashion
Can’t be returned: Beauty products (final sale), sale items marked 60% off or higher (final sale), original shipping charges, Route fees
Why ALICE + OLIVIA earned a D+
About ALICE + OLIVIA
You'll recognize an ALICE + OLIVIA piece before you check the label — bold florals, ornate fabrics, and a party-ready energy run through most of the collection. Founded by Stacey Bendet in New York, the brand built its name on pants before expanding into dresses, gowns, jumpsuits, and going-out separates that have become a red-carpet staple for celebrities like Meghan Markle and Gigi Hadid.
This sits firmly in designer pricing, with best sellers typically running $295 to $1,295, so it's an investment rather than a casual buy. You'll find it on their own site, in boutiques in cities like New York and Los Angeles, and at department stores like Saks and Net-a-Porter. It's a great fit if you want statement pieces for events rather than basics — just know the prints and cuts run bold, so this isn't the brand for minimalists.
What they sell
- Statement dresses and gowns for events and going-out
- Signature printed and tailored pants (the brand's original focus)
- Jumpsuits, skirts, and tops in bold florals and patterns
- Jackets and accessories to complete an outfit
Frequently asked questions
What is ALICE + OLIVIA's return window?
14 days from delivery (unworn, unwashed, tags attached)
Does ALICE + OLIVIA offer free returns?
Yes (in-store)
How much does ALICE + OLIVIA charge for return shipping?
Free in-store; $10 restocking fee deducted from refund for mail-in returns
Does ALICE + OLIVIA charge a restocking fee?
$10 per mail-in return order
What items cannot be returned to ALICE + OLIVIA?
Beauty products (final sale), sale items marked 60% off or higher (final sale), original shipping charges, Route fees
Also known as
aliceandolivia.com, alice and olivia, alice+olivia, a+o
Return-policy data is compiled from ALICE + OLIVIA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ALICE + OLIVIA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.