AliExpress Return Policy
Every return window, fee, and holiday extension for AliExpress — checked by a human editor and kept current.
AliExpress is a marketplace, so terms vary by seller — always check the item page for the 'Free Return' badge before buying. The baseline is a 15-day window, and free returns are capped at 3 a month on eligible items. If an order never arrives or isn't as described, open a dispute inside Buyer Protection.
Policy at a glance
- Return window
- 15 days
- Return shipping
- Seller-dependent. Items with the 'Free Return' badge: seller pays a prepaid label (capped at 3 free returns per month). Seller error (wrong/damaged/not-as-described): seller pays. Otherwise the buyer pays.
- Free returns
- Mixed — free only on items with the 'Free Return' badge (cap 3/month); otherwise buyer pays
- Restocking fee
- None in the baseline buyer-protection terms (individual sellers may vary).
- Holiday extension
- Not specifically extended
- Category
- Marketplace
Can’t be returned: Customized or personalized goods, perishables, unsealed hygiene/personal-care items, opened sealed media or software, alcohol, downloaded digital content, and services already performed.
Time-sensitive items: Digital products are non-refundable once accessed or downloaded. Buyer Protection for items that never arrive runs up to 60 days (90 for Russia, 120 for Brazil).
Why AliExpress earned a B+
Frequently asked questions
What is AliExpress's return window?
15 days
Does AliExpress offer free returns?
Mixed — free only on items with the 'Free Return' badge (cap 3/month); otherwise buyer pays
How much does AliExpress charge for return shipping?
Seller-dependent. Items with the 'Free Return' badge: seller pays a prepaid label (capped at 3 free returns per month). Seller error (wrong/damaged/not-as-described): seller pays. Otherwise the buyer pays.
Does AliExpress charge a restocking fee?
None in the baseline buyer-protection terms (individual sellers may vary).
Does AliExpress extend its return window for the holidays?
Not specifically extended
What items cannot be returned to AliExpress?
Customized or personalized goods, perishables, unsealed hygiene/personal-care items, opened sealed media or software, alcohol, downloaded digital content, and services already performed.
Also known as
aliexpress.com, aliexpress.us, ali express
Return-policy data is sourced from AliExpress’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on AliExpress’s official site before purchase.