Ancestry Return Policy
Every return window, fee, and holiday extension for Ancestry — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Replacing a lost or damaged AncestryDNA kit costs an extra $25 per kit plus shipping, and the $15 processing fee plus shipping/taxes are never refunded even on a full return, so a full refund never equals the original purchase price.
Policy at a glance
- Return window
- 60 days (US, from order date; kit must be returned)
- Free returns
- No - $15 fee deducted
- Restocking fee
- $15 processing fee deducted from refund (US); shipping and taxes non-refundable
- Category
- General
Can’t be returned: Traits purchases (once DNA results are available), AncestryPreserve kits, digitization services (after quote payment processed)
Time-sensitive items: Outside US: only 14 days from receipt (vs 60 days in US)
Why Ancestry earned a C-
About Ancestry
Millions of families have their spit in a tube somewhere because of this company. AncestryDNA kits (from around $39) trace your ethnic makeup and connect you with genetic relatives, while a separate paid membership unlocks census records, ship manifests, and other documents for building out a family tree.
The two products work better together than apart — DNA matches get a lot more interesting once you can cross-reference them against actual historical records. They also offer a photo and document digitization service if you've got boxes of family memorabilia to preserve. One catch: the DNA kit and the records membership are billed separately, and the records subscription can get pricey if you forget to cancel after the free trial.
What they sell
- AncestryDNA ethnicity and relative-matching kits
- Family history membership for census, immigration, and military records
- AncestryHealth genetic health reports
- AncestryPreserve photo and document digitization
- DNA plus records bundle packages
Frequently asked questions
What is Ancestry's return window?
60 days (US, from order date; kit must be returned)
Does Ancestry offer free returns?
No - $15 fee deducted
Does Ancestry charge a restocking fee?
$15 processing fee deducted from refund (US); shipping and taxes non-refundable
What items cannot be returned to Ancestry?
Traits purchases (once DNA results are available), AncestryPreserve kits, digitization services (after quote payment processed)
Also known as
ancestry.com, ancestry, ancestrydna, ancestry dna
Return-policy data is compiled from Ancestry’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Ancestry’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.