& Other Stories Return Policy
Every return window, fee, and holiday extension for & Other Stories — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's no direct exchange option - you must get a refund and place a new order, so mail returns cost $5 while in-store is the only truly free route.
Policy at a glance
- Return window
- 14 days (unworn, tags attached; full-price items only)
- Return shipping
- $5 deducted per order for mail returns
- Free returns
- Yes (in-store)
- Category
- Fashion
Can’t be returned: Sale items (final sale), pierced jewelry, makeup, skincare, swimsuits/bikini bottoms without intact sanitary liner
Why & Other Stories earned a C+
About & Other Stories
Walk into an & Other Stories shop, at least the flagship ones in cities like Paris or New York, and it feels more like a beauty apothecary crossed with a boutique than a typical clothing chain — the stores are designed that way on purpose. It's part of the H&M Group, but it's positioned a notch above H&M itself, with an emphasis on tailoring, natural fabrics like silk and linen, and a moodier, more grown-up aesthetic.
You'll find dresses, knitwear, and workwear alongside jewelry, bags, and a genuinely well-regarded beauty and fragrance line that a lot of shoppers buy independently of the clothes. It suits people who want fast-fashion prices with a more considered, editorial look rather than trend-chasing basics. Sizing tends to run small and cut for a slim, European fit, so many US shoppers size up when ordering online.
What they sell
- Women's ready-to-wear including dresses, knitwear, and tailored pieces
- Bags, jewelry, and accessories
- Shoes, from flats to boots
- Beauty and fragrance line with skincare and makeup
- Denim and everyday separates
Frequently asked questions
What is & Other Stories's return window?
14 days (unworn, tags attached; full-price items only)
Does & Other Stories offer free returns?
Yes (in-store)
How much does & Other Stories charge for return shipping?
$5 deducted per order for mail returns
What items cannot be returned to & Other Stories?
Sale items (final sale), pierced jewelry, makeup, skincare, swimsuits/bikini bottoms without intact sanitary liner
Also known as
stories.com, and other stories, & other stories, other stories
Return-policy data is compiled from & Other Stories’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on & Other Stories’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.