Aosom Return Policy
Every return window, fee, and holiday extension for Aosom — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You must contact Aosom for an RMA number before shipping anything back, and then ship within 14 days of receiving it - returns sent without a pre-authorized RMA are refused outright.
Policy at a glance
- Return window
- 30 days (from purchase or receipt, original packaging, RMA required)
- Return shipping
- Free for defective or misrepresented items (Aosom-covered/prepaid label); customer pays for buyer's remorse or wrong-item returns
- Free returns
- No - customer pays return shipping (except defective/misrepresented items)
- Restocking fee
- None - no restocking or processing fees
- Holiday extension
- Orders placed Nov 1 - Dec 31, 2025 had until Jan 31, 2026 to be returned; 2026 holiday policy not yet published
- Category
- Home
Can’t be returned: None published (no explicit list; warranty excludes damage from misuse, accidents, modification, or commercial use)
Why Aosom earned a B-
About Aosom
Outdoor furniture, chicken coops, dog kennels, kitchen islands — Aosom's catalog reads like a big-box home store crammed into one website, and that's basically the model. They sell under their own house brands, Outsunny for outdoor, HOMCOM for furniture, PawHut for pet gear, instead of reselling name brands, which keeps prices noticeably lower than comparable pieces at Wayfair or Home Depot.
Assembly is part of the deal with almost everything here — gazebos, sheds, furniture sets — so budget real time for putting things together, and read the assembly reviews on a specific item before buying if you're not comfortable with a hex key. It's a good option if you want a functional patio set or pet enclosure without paying premium-brand prices, just don't expect premium-brand finish quality.
What they sell
- Outdoor patio furniture and gazebos
- PawHut chicken coops, dog kennels, and cat trees
- HOMCOM indoor furniture and kitchen islands
- Garden sheds and greenhouses
- Camping and fitness equipment
Frequently asked questions
What is Aosom's return window?
30 days (from purchase or receipt, original packaging, RMA required)
Does Aosom offer free returns?
No - customer pays return shipping (except defective/misrepresented items)
How much does Aosom charge for return shipping?
Free for defective or misrepresented items (Aosom-covered/prepaid label); customer pays for buyer's remorse or wrong-item returns
Does Aosom charge a restocking fee?
None - no restocking or processing fees
Does Aosom extend its return window for the holidays?
Orders placed Nov 1 - Dec 31, 2025 had until Jan 31, 2026 to be returned; 2026 holiday policy not yet published
What items cannot be returned to Aosom?
None published (no explicit list; warranty excludes damage from misuse, accidents, modification, or commercial use)
Also known as
aosom, aosom.com, aosom us
Return-policy data is compiled from Aosom’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Aosom’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.