APEC Water Return Policy
Every return window, fee, and holiday extension for APEC Water — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Get an RMA number before shipping anything back and drain/dry the RO system fully - APEC explicitly states products returned without an RMA won't be refunded, and the 15-day shipping window after RMA issuance is separate from (and shorter than) the 30-day purchase window.
Policy at a glance
- Return window
- 30 days (from invoice date, unopened for full refund)
- Return shipping
- Customer pays, unless APEC error or manufacturer defect
- Free returns
- No - customer pays return shipping (except defects/APEC error)
- Restocking fee
- 10% if opened/unused; 15-45% if unused with missing parts/damage; 50% if used/non-defective; commercial systems 50% or non-refundable if used/custom
- Category
- Home
Can’t be returned: Custom-built commercial systems after use
Time-sensitive items: Must obtain RMA and ship item back within 15 days of RMA issuance, or return is refused
Why APEC Water earned a C-
About APEC Water
Reverse osmosis systems are a genuinely confusing category to shop, and APEC has stuck to basically one lane for 25 years: under-sink and whole-house RO filtration, designed and put together in the US. Their systems are WQA certified and claim to strip out around 99% of contaminants, which is the number worth checking against whatever's actually in your local water report before you buy.
They offer a quiz tool to help you pick the right system size for your household, which is genuinely useful since over-buying capacity you don't need is a common mistake in this category. Installation is mostly DIY-friendly for the under-sink models, but budget an afternoon and expect to watch a video or two — it's not a five-minute swap like a pitcher filter.
What they sell
- Under-sink reverse osmosis systems
- Whole-house water filtration and softeners
- Replacement filters and membranes
- Sparkling water makers
- Filtered water faucets
Frequently asked questions
What is APEC Water's return window?
30 days (from invoice date, unopened for full refund)
Does APEC Water offer free returns?
No - customer pays return shipping (except defects/APEC error)
How much does APEC Water charge for return shipping?
Customer pays, unless APEC error or manufacturer defect
Does APEC Water charge a restocking fee?
10% if opened/unused; 15-45% if unused with missing parts/damage; 50% if used/non-defective; commercial systems 50% or non-refundable if used/custom
What items cannot be returned to APEC Water?
Custom-built commercial systems after use
Also known as
apecwater.com, freedrinkingwater.com, apec, apec water systems
Return-policy data is compiled from APEC Water’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on APEC Water’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.