Aritzia Return Policy

14 days (return) / 28 days (exchange/credit)

Yes (in-store)

$8 for mail returns

None

Yes (extended over holidays)

Final sale items, intimates, face masks, altered items

Aritzia gives you 14 days from purchase for a full refund back to your original payment method. Miss that window and you're not out of luck — between day 15 and day 28, you can still return for store credit or an exchange. After 28 days, returns are generally not accepted. The clock starts on the purchase date, not when you receive it for online orders, so factor in shipping time. Bottom line: aim to return within 14 days if you want your money back, and don't sit on it past 28 days or you'll likely be stuck with it.

Aritzia's publicly published policy does not specify whether returns are accepted without a receipt. In practice, many retailers can look up purchases using a credit card, loyalty account, or order confirmation email. Your best bet is to contact Aritzia directly or visit a store with as much proof of purchase as you can pull together — a bank statement, order confirmation, or the original tags. Without any proof of purchase, the store may decline the return or offer store credit at the lowest recent sale price. Check the official policy page at aritzia.com for the most current details.

No — Aritzia does not charge a restocking fee on returns. You won't get dinged a percentage of your purchase price just for sending something back. The only real cost to watch out for is the $8 mail return fee if you're shipping an item back instead of returning it in person. Return in-store and you avoid that charge entirely. So as long as your item qualifies for return (not final sale, intimates, or altered), you'll get your full refund or credit without any deduction for a restocking fee.

Aritzia's policy does not publicly publish explicit rules about returning washed or lightly worn items, but like most fashion retailers, the general expectation is that items should be in original, unworn condition with tags attached. Certain categories are outright excluded regardless of condition — final sale items, intimates, face masks, and anything that's been altered cannot be returned under any circumstances. If you've worn something and it has a defect, that's a different situation (see defective item returns). For a standard change-of-mind return, bring it back clean, unworn, and with tags on to give yourself the best chance of a smooth return.

Yes — Aritzia does offer an extended return window over the holiday season. This is helpful if you're buying gifts in November or December and the recipient needs more time to decide. The standard policy is 14 days for a refund and up to 28 days for store credit or exchange, but the holiday extension gives more breathing room beyond those normal cutoffs. Exact holiday window dates are not always published far in advance, so check the Aritzia website closer to the holiday season or ask in-store when you're making a gift purchase to confirm the extended deadline that applies to your transaction.

Yes — you can return Aritzia online orders in-store, and it's the smarter move. In-store returns are completely free, while mailing your return back costs $8 in shipping fees. Just bring the item and your order confirmation or packing slip to any Aritzia location within the return window. The same time rules apply: 14 days for a full refund to your original payment, up to 28 days for store credit or exchange. Skipping the mail return saves you money and gets your refund processed faster. There's no reason to pay $8 to ship something back when you can walk into a store.

Aritzia does not publicly publish a military discount program as part of its standard policy. The brand occasionally runs promotions and has a referral-style community discount structure, but a dedicated, ongoing military or first-responder discount is not listed in its published benefits. It's always worth asking in-store, as individual locations sometimes have discretion or current promotions may apply. You can also check whether Aritzia participates in third-party military discount platforms like ID.me. For the most current information, reach out to Aritzia's customer service directly before making a purchase assuming a discount will be available.

Aritzia does not publicly publish a price-match or price-adjustment policy. The brand is known for holding firm on pricing and rarely discounts items outside of its seasonal sale events. If something you bought drops in price shortly after your purchase, there's no guaranteed price adjustment program to rely on. Your best option is to return the item within the 14-day refund window (free in-store) and repurchase it at the lower price — if it's still available in your size. Always check the Aritzia website or contact customer service to ask about any current price adjustment practice before your return window closes.

Aritzia's published policy does not detail a specific process for returning gifts without a gift receipt. In general, gift returns without any proof of purchase are tricky — the store may not be able to verify the original purchase price or date, which affects what kind of return is possible. If the gift-giver used an Aritzia account or paid by card, it may be possible to look up the transaction. Your best move is to bring the item with tags still attached to an Aritzia store and explain the situation to a stylist. At minimum, you may be offered store credit at the current selling price.

If you receive a defective or damaged item from Aritzia, contact customer service as soon as you notice the problem — don't wait. For online orders, reach out through the Aritzia website and document the defect with photos before returning. For in-store purchases, bring the item back directly. Defective item returns are typically handled separately from standard change-of-mind returns, and the usual final-sale or non-returnable rules may not apply when there's a genuine manufacturing defect. The 14-day and 28-day windows are less likely to be enforced strictly for damaged goods, but acting quickly is still in your best interest. Visit aritzia.com/us/en/help/returns for contact options.