Ash & Erie Return Policy
Every return window, fee, and holiday extension for Ash & Erie — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If a returned exchange item gets rejected for wear/odor, Ash & Erie will re-mail it to you and invoice you for both the original and the exchanged item, so don't wear items you're unsure about before deciding to exchange.
Policy at a glance
- Return window
- 30 days (unworn, unwashed, no odors/stains)
- Return shipping
- Free for US customers (prepaid label); international customers pay all return shipping, duties, and fees
- Free returns
- Yes (US - prepaid label)
- Holiday extension
- None published; extensions available case-by-case on request (e.g. for gifts)
- Category
- Fashion
Can’t be returned: Items showing washing, wearing, odors (deodorant/detergent scents), hair, or stains; damaged items
Time-sensitive items: Defective item claims must be reported within 1 week of delivery with photos
Why Ash & Erie earned a B+
About Ash & Erie
Menswear built specifically for guys 5'8" and under, which sounds like a small niche until you realize almost no mainstream brand actually does this — most just shrink a tall-guy pattern down and call it short, leaving sleeves and torsos wrong regardless of size. Ash & Erie redesigns proportions from scratch, with something like 55 size combinations across shirts, denim, chinos, and outerwear.
It's solved a real, specific frustration for a customer base that's been underserved for decades, and free shipping and exchanges on US orders makes it easier to dial in fit without commitment anxiety. Because sizing here doesn't map to standard menswear numbers, first-time buyers should use their size chart rather than ordering their usual size from another brand.
What they sell
- Dress and button-down shirts for shorter men
- Chinos and denim with shortened inseams
- Sweaters and outerwear
- Polos and henleys
- Golf and athleisure wear
Frequently asked questions
What is Ash & Erie's return window?
30 days (unworn, unwashed, no odors/stains)
Does Ash & Erie offer free returns?
Yes (US - prepaid label)
How much does Ash & Erie charge for return shipping?
Free for US customers (prepaid label); international customers pay all return shipping, duties, and fees
Does Ash & Erie extend its return window for the holidays?
None published; extensions available case-by-case on request (e.g. for gifts)
What items cannot be returned to Ash & Erie?
Items showing washing, wearing, odors (deodorant/detergent scents), hair, or stains; damaged items
Also known as
ash&erie, ash & erie, ashanderie.com, ash and erie
Return-policy data is compiled from Ash & Erie’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Ash & Erie’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.