Aventon Bikes Return Policy
Every return window, fee, and holiday extension for Aventon Bikes — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Riding the bike even a few miles converts it from a full refund to a 'used' return subject to a steep 50% restocking fee, so only test ride minimally before deciding to return; refusing an ebike delivery also triggers a flat $250 fee.
Policy at a glance
- Return window
- 14 days (new/unused, 0 miles for full refund)
- Free returns
- No - fee deducted
- Restocking fee
- 50% of purchase price for used items (bikes with under 20 miles, damage-free)
- Holiday extension
- Purchases made Nov 21 - Dec 24 can be returned until Jan 6 of the following year
- Category
- Auto
Can’t be returned: Batteries (DOT restrictions), promotional/free items
Why Aventon Bikes earned a D+
About Aventon Bikes
Aventon has become one of the names people actually recommend when a friend asks about a first e-bike, thanks to a lineup that covers commuter cruisers, cargo bikes, and e-mountain bikes without the price tag of boutique European brands. Their torque-sensor motors are tuned to feel like pedaling a regular bike with help, rather than the jerky throttle feel some budget e-bikes have.
A big part of the appeal is the support network behind the bikes — over a thousand partner shops nationwide can handle service, so you're not stuck shipping a bike back to the manufacturer for every repair. That's a real advantage over some direct-to-consumer competitors. One thing to plan for: e-bikes are heavy, often 60-plus pounds, so think through how you'll actually store and transport it before ordering.
What they sell
- Commuter and city e-bikes
- E-mountain bikes
- Cargo and step-through e-bikes
- E-bike accessories like racks, lights, and locks
Frequently asked questions
What is Aventon Bikes's return window?
14 days (new/unused, 0 miles for full refund)
Does Aventon Bikes offer free returns?
No - fee deducted
Does Aventon Bikes charge a restocking fee?
50% of purchase price for used items (bikes with under 20 miles, damage-free)
Does Aventon Bikes extend its return window for the holidays?
Purchases made Nov 21 - Dec 24 can be returned until Jan 6 of the following year
What items cannot be returned to Aventon Bikes?
Batteries (DOT restrictions), promotional/free items
Also known as
aventon, aventon.com, aventon bikes, rideaventon
Return-policy data is compiled from Aventon Bikes’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Aventon Bikes’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.