Away Return Policy
Every return window, fee, and holiday extension for Away — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 100-day trial expects you to test the product at home before traveling, but items must still be 'unused' to qualify - actually taking a suitcase on a trip can be treated as use and jeopardize the return.
Policy at a glance
- Return window
- 100 days (unused, original packaging)
- Return shipping
- Free (prepaid label via self-service portal, US/Canada/UK)
- Free returns
- Yes
- Category
- General
Can’t be returned: Personalized/monogrammed products including luggage tags, gift cards, corporate gift purchases, final sale items
Why Away earned a A-
About Away
Away is the brand that made hard-shell carry-ons feel like a lifestyle accessory instead of just airport gear — the kind of suitcase you'll spot rolling through security in nearly every color at once. Built-in compartments, a compression system, and (on some models) a removable battery for charging your phone were genuinely useful ideas when they launched, and competitors have been copying the playbook since.
The core lineup covers carry-ons up through checked sizes, plus garment bags and travel accessories for people who fly often enough to care about the details. It's priced above budget luggage but below true luxury brands, which is exactly the gap it was built to fill. One real consideration: if you fly internationally a lot, double-check the battery model against airline rules, since some carriers restrict built-in lithium batteries on certain fares.
What they sell
- Hard-shell carry-on and checked luggage
- Garment bags and rollers
- Packing cubes and compression bags
- Travel accessories like toiletry bags and totes
Frequently asked questions
What is Away's return window?
100 days (unused, original packaging)
Does Away offer free returns?
Yes
How much does Away charge for return shipping?
Free (prepaid label via self-service portal, US/Canada/UK)
What items cannot be returned to Away?
Personalized/monogrammed products including luggage tags, gift cards, corporate gift purchases, final sale items
Also known as
awaytravel.com, away travel, away luggage, away.com
Return-policy data is compiled from Away’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Away’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.