Better U Return Policy
Every return window, fee, and holiday extension for Better U — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Cancel or reschedule at least 48 hours before your appointment — later changes can trigger a clinical cancellation fee, and once a prescription ships to the pharmacy there's no walking it back regardless of how the treatment goes.
Policy at a glance
- Return window
- No returns after prescription is sent to pharmacy (all sales final at that point)
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Prescriptions already sent to pharmacy; treatment once it has begun; outcomes are never grounds for a refund
Why Better U earned a C
About Better U
Better U runs ketamine therapy as a telehealth service — video consultations with a clinician, then at-home treatment kits shipped to you, aimed at depression and anxiety that hasn't responded to standard treatment. It's part of a wave of companies making what used to require an in-clinic infusion available from your couch.
The refund terms are stricter than a typical subscription because it's a medical service: once a clinician sends your prescription to the pharmacy, that sale is final, no matter how treatment goes — results vary person to person and aren't guaranteed. Missing a scheduled appointment without 48 hours' notice can also trigger a cancellation fee, so calendar reminders matter here.
What they sell
- At-home ketamine therapy programs with clinician oversight
- Video psychiatric consultations
- Ongoing therapy and coaching add-ons
Frequently asked questions
What is Better U's return window?
No returns after prescription is sent to pharmacy (all sales final at that point)
Does Better U charge a restocking fee?
None
Does Better U extend its return window for the holidays?
None published
What items cannot be returned to Better U?
Prescriptions already sent to pharmacy; treatment once it has begun; outcomes are never grounds for a refund
Also known as
betterucare.com, better u, better u care
Return-policy data is compiled from Better U’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Better U’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.