Big Lots Return Policy
Editor-verified return-policy details for Big Lots.
About Big Lots
Closeout deals are the whole point here. Big Lots built its reputation on buying up overstock, discontinued lines, and liquidated inventory, then passing the savings along — so the furniture aisle or the snack shelf might look totally different than it did last month. That's the fun and the frustration of it. You go in for one thing and leave with a recliner, a case of off-brand seltzer, and seasonal decor you didn't know you needed.
It's a practical stop for budget-minded shoppers, folks furnishing a first apartment, or anyone who likes the treasure-hunt feel. One real caveat after the bankruptcy and reopening: all sales are final now, so there's no bringing anything back. The old 30-day window is gone. Check what you're buying before you hit the register, because once it's yours, it's yours.
What they sell
- Furniture — sofas, recliners, and the Broyhill and Real Living house lines, often the best value in the store
- Food and pantry closeouts — name-brand snacks, drinks, and canned goods at cut prices, plus the rotating clearance bins
- Seasonal stuff — patio sets in summer, Christmas trees and decor in winter, marked down hard at the tail end
- Mattresses and bedroom sets, including the Serta and Sealy closeouts worth comparing
- Home basics — kitchenware, storage bins, cleaning supplies, and cheap small appliances
Why Big Lots earned a C-
Policy at a glance
- Return window
- All sales final (policy updated post-bankruptcy reopening; prior policy was 30 days)
- Free returns
- No — all sales final
- Return shipping cost
- Not applicable — all sales final
- Restocking fee
- None published (prior no-receipt policy deducted 20% from refund as merchandise credit)
- Holiday extension
- No holiday extension
- Non-returnable items
- All items — purchases are final and cannot be returned or exchanged
- Time-bomb items
- None — no returns accepted at all
- Category
- Off Price Retail
Frequently asked questions
What is Big Lots's return window?
All sales final (policy updated post-bankruptcy reopening; prior policy was 30 days)
Does Big Lots offer free returns?
No — all sales final
How much does Big Lots charge for return shipping?
Not applicable — all sales final
Does Big Lots charge a restocking fee?
None published (prior no-receipt policy deducted 20% from refund as merchandise credit)
Does Big Lots extend its return window for the holidays?
No holiday extension
What items cannot be returned to Big Lots?
All items — purchases are final and cannot be returned or exchanged
Also known as
big lots, biglots.com
Return-policy data is sourced from Big Lots’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Big Lots’s official site before purchase.