Biossance Return Policy
Every return window, fee, and holiday extension for Biossance — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
No exchanges are offered - even if you want the same product in a different size or scent, you must return for a refund and place a new order, so factor in price changes and stock availability.
Policy at a glance
- Return window
- 30 days (from ship date, not completely satisfied)
- Return shipping
- Customer pays return shipping (processed via ZigZag portal; no free-shipping label mentioned)
- Category
- Beauty
Can’t be returned: E-gift cards, gift sets, accessories
Why Biossance earned a C+
About Biossance
The ingredient that made Biossance's name is sugarcane-derived squalane, a plant-based alternative to the shark-liver squalane that used to be common in skincare. Their lineup covers serums, moisturizers, facial oils, and cleansers built around that ingredient, aimed at people dealing with dryness, dullness, or sensitive skin, including formulas approved by the National Eczema Association. Everything is vegan and cruelty-free, which matters to a lot of their buyers as much as the results do.
Pricing sits in the mid-to-premium range, with most products landing in the $40s to $60s before the frequent site-wide promotions. It suits shoppers who want clinical-feeling skincare without animal-derived ingredients. One caveat: squalane-based oils can feel heavy if you have naturally oily skin, so it's worth trying a smaller size before committing to a full-size bottle.
What they sell
- Squalane face oils and serums
- Moisturizers and eye creams
- Cleansers and toners
- Body oils and lotions
- Targeted treatments for eczema-prone and sensitive skin
Frequently asked questions
What is Biossance's return window?
30 days (from ship date, not completely satisfied)
How much does Biossance charge for return shipping?
Customer pays return shipping (processed via ZigZag portal; no free-shipping label mentioned)
What items cannot be returned to Biossance?
E-gift cards, gift sets, accessories
Also known as
biossance.com, biossance
Return-policy data is compiled from Biossance’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Biossance’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.