BioTrust Return Policy
Every return window, fee, and holiday extension for BioTrust — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 60-day refund window runs from your billing/charge date, not delivery, so auto-ship subscribers should track charge dates closely. There's also a separate 1-year exchange program with free return shipping, but exchanges are final and can't later be converted to a cash refund.
Policy at a glance
- Return window
- 60 days (money-back guarantee, from billing date)
- Return shipping
- Customer-paid; delivery confirmation recommended
- Free returns
- No - customer pays return postage
- Category
- Pharmacy
Can’t be returned: Orders placed using BioTrust Cash credit; some promotional offers excluded from exchange offer
Why BioTrust earned a B-
About BioTrust
BioTrust built its business around supplements for people thinking long-term about aging, not quick-fix weight loss. Whey and low-carb protein powders anchor the lineup, alongside beauty capsules and other wellness formulas that lean on the idea of research-backed ingredients made in GMP-certified U.S. facilities. They also pair products with health coaches who'll walk you through nutrition and fitness questions, which is a step beyond what most supplement companies offer.
That extra service comes at a cost, so expect to pay more than you would for a generic protein powder at the grocery store. This is a good fit if you want some hand-holding with your supplement routine and don't mind a subscription-driven sales model. One thing to flag: like most direct-to-consumer supplement brands, they lean heavily on recurring auto-ship orders, so read the fine print before you check the subscribe box.
What they sell
- Whey and low-carb protein powders
- Beauty and collagen capsules
- Weight management supplements
- Gut health and probiotic formulas
- Vitamins and healthy-aging supplements
Frequently asked questions
What is BioTrust's return window?
60 days (money-back guarantee, from billing date)
Does BioTrust offer free returns?
No - customer pays return postage
How much does BioTrust charge for return shipping?
Customer-paid; delivery confirmation recommended
What items cannot be returned to BioTrust?
Orders placed using BioTrust Cash credit; some promotional offers excluded from exchange offer
Also known as
biotrust.com, biotrust nutrition, biotrust, biotrust cash
Return-policy data is compiled from BioTrust’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on BioTrust’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.