Boll & Branch Return Policy
Every return window, fee, and holiday extension for Boll & Branch — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Gift recipients get refunded as a digital gift card (store credit) rather than cash back to the original purchaser's payment method, so a gifted item can't be refunded to the giver's card.
Policy at a glance
- Return window
- 30 days (from delivery, unused)
- Return shipping
- Free (prepaid UPS label, US only)
- Free returns
- Yes
- Category
- Home
Can’t be returned: Gift cards, international purchases, Canada orders (final sale)
Time-sensitive items: Furniture and rugs have a separate returns process/page (bollandbranch.com/pages/returns-furniture-and-rug) - window not verified, may differ from standard 30 days
Why Boll & Branch earned a B+
About Boll & Branch
Boll & Branch built its reputation on organic cotton sheets sold direct-to-consumer, cutting out the department-store markup that usually comes with that kind of quality. Signature and percale weaves are the core lineup, and the fabric genuinely feels different from what you'd get at a big box store.
It's a splurge — a set of sheets here runs well past what you'd pay at Target — but the trade-off is fair-trade, organic sourcing you can actually verify, plus a softness that holds up better over repeated washes than cheaper cotton. If budget sheets are your baseline, the price jump will sting the first time you check out.
What they sell
- Organic cotton sheet sets in Signature and Percale weaves
- Duvet covers and comforters
- Towels and bath linens
- Pillows and mattress protectors
Frequently asked questions
What is Boll & Branch's return window?
30 days (from delivery, unused)
Does Boll & Branch offer free returns?
Yes
How much does Boll & Branch charge for return shipping?
Free (prepaid UPS label, US only)
What items cannot be returned to Boll & Branch?
Gift cards, international purchases, Canada orders (final sale)
Also known as
bollandbranch.com, boll and branch, boll & branch
Return-policy data is compiled from Boll & Branch’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Boll & Branch’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.