BrandsMart USA Return Policy
Every return window, fee, and holiday extension for BrandsMart USA — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Small electronics like phones, laptops, and small TVs get only a 5-day return window, far shorter than the 30-day headline, and connected devices must be factory reset before the store will accept the return.
Policy at a glance
- Return window
- 30 days (most items; shorter windows for electronics and appliances)
- Return shipping
- Customer responsible for return shipping costs; original shipping/handling not refunded
- Free returns
- No - customer pays return shipping
- Restocking fee
- 20% if item is missing original packaging, accessories, or documentation
- Category
- Electronics
Can’t be returned: Jewelry, gift cards, damaged goods, open-box headphones, mattresses, software, ink cartridges, gaming consoles, furniture, drones, exercise machines, grills, generators, hoverboards, blank media; also non-returnable once opened: consumables, batteries, LEGO products, certain Bose/Sonos products, Apple products, portable air conditioners, hazardous materials
Time-sensitive items: Camcorders, cell phones, digital cameras, monitors, PCs, laptops, printers, tablets, small TVs under 11 inches, toys, 2-way radios (5 days); refrigerators, washers, dryers, ranges, large TVs, iRobot products (15 days)
Why BrandsMart USA earned a C-
About BrandsMart USA
South Florida shoppers know BrandsMart USA as the warehouse-style stop for big-ticket electronics and appliances — the kind of place where you go to buy a fridge, a TV, and a washer-dryer set in one trip. It's been a regional alternative to Best Buy for decades, with a loyal following that trusts its price-matching.
The catalog covers everything from major appliances to smaller electronics like cameras and headphones, and their 110% price match guarantee is a genuine draw if you're comparison shopping. It's mostly a regional presence with physical stores concentrated in Florida and Georgia, so if you're outside those areas, you're relying entirely on online shipping rather than seeing the appliance in person first.
What they sell
- Major appliances (refrigerators, washers, dryers) from GE, Whirlpool, LG
- 4K and OLED TVs
- Furniture and mattresses
- Computers, tablets, and home office gear
- Smart home devices and cameras
Frequently asked questions
What is BrandsMart USA's return window?
30 days (most items; shorter windows for electronics and appliances)
Does BrandsMart USA offer free returns?
No - customer pays return shipping
How much does BrandsMart USA charge for return shipping?
Customer responsible for return shipping costs; original shipping/handling not refunded
Does BrandsMart USA charge a restocking fee?
20% if item is missing original packaging, accessories, or documentation
What items cannot be returned to BrandsMart USA?
Jewelry, gift cards, damaged goods, open-box headphones, mattresses, software, ink cartridges, gaming consoles, furniture, drones, exercise machines, grills, generators, hoverboards, blank media; also non-returnable once opened: consumables, batteries, LEGO products, certain Bose/Sonos products, Apple products, portable air conditioners, hazardous materials
Also known as
brandsmartusa.com, brandsmart, brandsmart usa
Return-policy data is compiled from BrandsMart USA’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on BrandsMart USA’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.