Brightside Return Policy
Every return window, fee, and holiday extension for Brightside — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You can cancel anytime to stop future billing, but that's different from getting money back - Brightside's refund door effectively closes the moment your first psychiatry appointment happens, even if you never log in again.
Policy at a glance
- Return window
- No refunds after first psychiatry consult; therapy subscriptions non-refundable
- Return shipping
- Not applicable (digital telehealth service)
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: Psychiatry: no refund once your first scheduled video consultation has occurred. Therapy: all subscription payments are non-refundable regardless of use.
Why Brightside earned a C-
About Brightside
Getting a psychiatric medication appointment within a day or two is the whole draw of this telehealth platform, aimed at people dealing with anxiety or depression who don't want a months-long wait for a provider. It bundles video visits with messaging access between appointments, and insurance coverage (including Medicare and Medicaid in many states) keeps out-of-pocket costs reasonable for a lot of users. It's a subscription model, billed monthly, which is worth knowing going in since it renews automatically until you cancel.
People usually land here after being turned away by a full therapist roster elsewhere, or wanting psychiatry and therapy handled through one app instead of two separate logins. Just don't expect a refund once your first session happens - the cancel option stops future charges, but it won't undo the one you already paid.
What they sell
- Online psychiatry visits and medication management
- Virtual therapy sessions
- Combined psychiatry + therapy plans
- Teen mental health care (ages 13+)
Frequently asked questions
What is Brightside's return window?
No refunds after first psychiatry consult; therapy subscriptions non-refundable
Does Brightside offer free returns?
No - fee deducted
How much does Brightside charge for return shipping?
Not applicable (digital telehealth service)
Does Brightside charge a restocking fee?
None
Does Brightside extend its return window for the holidays?
None published
What items cannot be returned to Brightside?
Psychiatry: no refund once your first scheduled video consultation has occurred. Therapy: all subscription payments are non-refundable regardless of use.
Also known as
brightside.com, brightside health
Return-policy data is compiled from Brightside’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Brightside’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.