Brochu Walker Return Policy
Every return window, fee, and holiday extension for Brochu Walker — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Only one initial size exchange is allowed per order and it's US-domestic only - you can't exchange for a different color or style, and international orders get hit with a $40 restocking fee instead of the standard $10 label fee.
Policy at a glance
- Return window
- 21 days (unworn, unwashed, tags attached)
- Return shipping
- $10 flat US return label fee (excludes AK, HI, PR); non-refundable
- Free returns
- No - $10 mail fee (US return label)
- Restocking fee
- $40 international restocking fee (excluding Canada)
- Category
- Fashion
Can’t be returned: Fragrances (all sizes), free/gift products, items marked FINAL SALE, sale-priced candles, opened candles, damaged items not reported within 48 hours of delivery
Time-sensitive items: Dog sweaters (14 days of purchase); candles (21 days, unopened, regular price only)
Why Brochu Walker earned a D+
About Brochu Walker
Cashmere is the reason people keep coming back to Brochu Walker. The brand built its name on soft, refined knitwear — the Looker sweater landed on Oprah's Favorite Things list — and grew that into a full women's wardrobe of dresses, denim, outerwear, and even a few home pieces like throw blankets.
This is a splurge brand, not a fast-fashion stop. You're paying for quality fabric and a quieter, more polished aesthetic than you'll find at typical contemporary retailers, and the price tags reflect that — expect three figures for a basic knit top. Shoppers here tend to be building a smaller, more considered closet rather than chasing trends. One thing worth knowing: like most knitwear-heavy brands, sizing can run inconsistent between styles, so check the size chart on each product rather than assuming your usual size.
What they sell
- Cashmere and wool knitwear, including the signature Looker sweater
- Women's dresses, denim, and tailored separates
- Outerwear and jackets
- Accessories like fine jewelry, eyewear, and scarves
- A small home edit with throw blankets and dog sweaters
Frequently asked questions
What is Brochu Walker's return window?
21 days (unworn, unwashed, tags attached)
Does Brochu Walker offer free returns?
No - $10 mail fee (US return label)
How much does Brochu Walker charge for return shipping?
$10 flat US return label fee (excludes AK, HI, PR); non-refundable
Does Brochu Walker charge a restocking fee?
$40 international restocking fee (excluding Canada)
What items cannot be returned to Brochu Walker?
Fragrances (all sizes), free/gift products, items marked FINAL SALE, sale-priced candles, opened candles, damaged items not reported within 48 hours of delivery
Also known as
brochuwalker.com, brochu walker, brochu-walker
Return-policy data is compiled from Brochu Walker’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Brochu Walker’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.