Brook & York Return Policy
Every return window, fee, and holiday extension for Brook & York — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Returns are only accepted by US Postal Service to a P.O. Box (no other carriers), and refunds are issued as account credit within 15 days of receipt rather than automatically back to the original payment method - confirm cash-refund eligibility before mailing.
Policy at a glance
- Return window
- 60 days (original condition, with invoice and packaging)
- Return shipping
- Customer-paid; returns accepted only via USPS to company P.O. Box
- Free returns
- No - customer pays return shipping
- Category
- Jewelry
Can’t be returned: Personalized and engraved items
Why Brook & York earned a B-
About Brook & York
Personalization is the whole pitch at Brook & York — pick a birthstone, an initial, a name, or a monogram, and they'll ship it fast, often the next day. It's a women-led jewelry brand designed in New England, with pieces manufactured in Rhode Island, so it sits somewhere between a big fine-jewelry house and a mall kiosk: real materials and craftsmanship, but priced for gifting rather than heirloom investing.
You'll see it show up a lot around birthdays, anniversaries, and graduations, since so much of the catalog is built around adding a name or date to something. Prices mostly land between $80 and $160, though charms start under $40. One thing to know: because so many pieces are made-to-order with engraving, exchanges and adjustments take longer than with off-the-shelf jewelry, so order ahead of the actual occasion, not the week of.
What they sell
- Personalized necklaces with initials, birthstones, and names
- Charm bracelets and stackable charm collections
- Rings, including engraved and monogram styles
- Tennis bracelets and fine jewelry pieces
- Earrings and anklets
Frequently asked questions
What is Brook & York's return window?
60 days (original condition, with invoice and packaging)
Does Brook & York offer free returns?
No - customer pays return shipping
How much does Brook & York charge for return shipping?
Customer-paid; returns accepted only via USPS to company P.O. Box
What items cannot be returned to Brook & York?
Personalized and engraved items
Also known as
brookandyork.com, brook and york, brook & york
Return-policy data is compiled from Brook & York’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Brook & York’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.