Cadence Return Policy
Every return window, fee, and holiday extension for Cadence — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Policy at a glance
- Return window
- 30 days from delivery to initiate (then 14 days to ship to carrier)
- Return shipping
- Original shipping costs non-refundable; international/FPO/APO/DPO orders are final sale and customer-paid if returned
- Free returns
- No - restocking fee applies (amount not specified in FAQ)
- Restocking fee
- Domestic returns subject to a restocking fee, but the FAQ does not state the dollar amount or percentage
- Holiday extension
- Orders placed roughly 11/25-12/15 get extended returns until roughly 1/15 (exact 2026 dates not yet published)
- Category
- Beauty
Can’t be returned: Customized tiles, e-gift cards, hats, gift-with-purchase items, embroidered parcels, Mirage and Cobalt limited editions, all orders shipped outside the US/territories
Why Cadence earned a C
How Cadence compares
Top-graded Beauty rivals — tap one for the full side-by-side.
About Cadence
Cadence doesn't make skincare, shampoo, or supplements — it makes the little magnetic pods you refill with your own products so you're not hauling half-empty bottles through airport security. The Capsules snap together into a compact stack, and the Parcels are soft, stackable pouches for the rest of your kit.
It's built for people who travel often enough that decanting products into TSA-approved containers has become a whole ritual, and for anyone tired of throwing away nearly-empty travel bottles. With hundreds of thousands of people in their community, they've clearly found an audience beyond just frequent flyers. The tradeoff: you're paying a premium over grabbing plastic bottles at the drugstore, but you're refilling these for years instead of tossing them after one trip.
What they sell
- Magnetic, leakproof Capsules for skincare and toiletries
- Stackable Parcels for organizing a full travel kit
- Refillable spatulas and adapters for creams and liquids
- TSA-friendly sizes built for carry-on packing
- Sets for organizing supplements, pills, and daily essentials
Frequently asked questions
What is Cadence's return window?
30 days from delivery to initiate (then 14 days to ship to carrier)
Does Cadence offer free returns?
No - restocking fee applies (amount not specified in FAQ)
How much does Cadence charge for return shipping?
Original shipping costs non-refundable; international/FPO/APO/DPO orders are final sale and customer-paid if returned
Does Cadence charge a restocking fee?
Domestic returns subject to a restocking fee, but the FAQ does not state the dollar amount or percentage
Does Cadence extend its return window for the holidays?
Orders placed roughly 11/25-12/15 get extended returns until roughly 1/15 (exact 2026 dates not yet published)
What items cannot be returned to Cadence?
Customized tiles, e-gift cards, hats, gift-with-purchase items, embroidered parcels, Mirage and Cobalt limited editions, all orders shipped outside the US/territories
Also known as
cadence, keepyourcadence.com, keep your cadence, cadence travel
Return-policy data is compiled from Cadence’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Cadence’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.