Capucinne Return Policy
Every return window, fee, and holiday extension for Capucinne — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The site markets '14 days Free Returns' but the actual FAQ policy assesses a 10% cancelation fee plus return shipping cost, so budget for that deduction rather than expecting a full refund; custom and engraved pieces are final sale regardless of timing.
Policy at a glance
- Return window
- 14 days (non-personalized items, notify within 14 days of receipt)
- Return shipping
- Customer pays direct cost of return shipping
- Free returns
- No - fee deducted
- Restocking fee
- 10% cancelation fee (covers shipping and resizing expenses for resale)
- Category
- Jewelry
Can’t be returned: Custom-made pieces (final sale), engraved items; salt & pepper diamonds not refundable for color preference (exchange only)
Why Capucinne earned a D
About Capucinne
Engagement rings tend to be the reason people find Capucinne — it's a custom fine jewelry studio that hand-crafts pieces in Europe, sending you sketches or 3D renders before anything gets made. Beyond bridal, there's a growing everyday collection of necklaces, bracelets, and signet rings, and they work with everything from diamonds and moissanite to sapphires, emeralds, and moss agate for anyone who wants something less traditional than a solitaire.
They use conflict-free diamonds and recycled precious metals, which matters if sourcing is part of your decision. Because these are made-to-order pieces rather than pulled off a shelf, custom designs take real production time, so this isn't the move if you need a ring by next week — build in a few weeks of lead time. It suits couples who want a one-of-a-kind piece and don't mind the wait to get it right.
What they sell
- Custom engagement rings with diamonds or moissanite
- Matching wedding bands and bridal sets
- Signet rings and men's jewelry
- Necklaces, bracelets, and earrings for everyday wear
- Colored gemstone pieces (sapphire, emerald, moss agate)
Frequently asked questions
What is Capucinne's return window?
14 days (non-personalized items, notify within 14 days of receipt)
Does Capucinne offer free returns?
No - fee deducted
How much does Capucinne charge for return shipping?
Customer pays direct cost of return shipping
Does Capucinne charge a restocking fee?
10% cancelation fee (covers shipping and resizing expenses for resale)
What items cannot be returned to Capucinne?
Custom-made pieces (final sale), engraved items; salt & pepper diamonds not refundable for color preference (exchange only)
Also known as
capucinne.com, capucinne
Return-policy data is compiled from Capucinne’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Capucinne’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.