Cariloha Return Policy
Every return window, fee, and holiday extension for Cariloha — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Don't open or use a comfort base to test it - doing so voids trial-return eligibility entirely, unlike mattresses which get a true 100-night in-use trial; also budget for return shipping on everything except mattresses since Cariloha does not offer free return labels.
Policy at a glance
- Return window
- 30 days (general items, in original packaging); 100 days (sheets & pillows); 100-night trial (mattresses, min. 30 days before eligible)
- Return shipping
- Customer pays both ways for standard returns; comfort bases pay shipping plus 20% restocking fee; mattress pickup is free
- Free returns
- No - customer pays shipping (except mattresses, free company-arranged pickup)
- Restocking fee
- 20% on unopened comfort bases; none on mattresses
- Category
- Home
Can’t be returned: Opened/used comfort bases (excluded from trial warranty), bed frames beyond first-year manufacturer defect (no satisfaction trial)
Time-sensitive items: Comfort bases lose satisfaction-trial eligibility once opened/used - only unopened bases qualify for return (with 20% restocking fee)
Why Cariloha earned a C-
How Cariloha compares
Top-graded Home rivals — tap one for the full side-by-side.
About Cariloha
Cariloha built its whole catalog around one material: bamboo viscose, which they sell as a cooler, softer alternative to regular cotton for sheets, towels, and clothes. Once you feel the sheets, it clicks why the brand has stuck around — they've landed coverage on shows like Good Morning America and Ellen over the years, which is part of why the name might already ring a bell even if you've never shopped there.
The catalog stretches well beyond bedding into robes, loungewear, activewear, socks, and even mattresses, all running through that same bamboo fabric story. Pricing sits in premium territory — sheet sets start around $249 and mattresses run well over $1,000 — so this isn't a budget linens stop. Worth knowing: bamboo viscose sheets are noticeably softer but also drape looser than crisp cotton percale, so if you like a tight, hotel-crisp feel, these may not be your style.
What they sell
- Bamboo viscose bed sheets and duvet covers
- Bamboo pillows and mattresses
- Bath towels and robes
- Sleepwear, loungewear, and activewear
- Socks and underwear
Frequently asked questions
What is Cariloha's return window?
30 days (general items, in original packaging); 100 days (sheets & pillows); 100-night trial (mattresses, min. 30 days before eligible)
Does Cariloha offer free returns?
No - customer pays shipping (except mattresses, free company-arranged pickup)
How much does Cariloha charge for return shipping?
Customer pays both ways for standard returns; comfort bases pay shipping plus 20% restocking fee; mattress pickup is free
Does Cariloha charge a restocking fee?
20% on unopened comfort bases; none on mattresses
What items cannot be returned to Cariloha?
Opened/used comfort bases (excluded from trial warranty), bed frames beyond first-year manufacturer defect (no satisfaction trial)
Also known as
cariloha, cariloha.com, cariloha bamboo
Return-policy data is compiled from Cariloha’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Cariloha’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.