Carvana Return Policy
Every return window, fee, and holiday extension for Carvana — checked by a human editor and kept current.
Submit your return request before 5 p.m. EST on day 7 — and stay under 400 miles driven or you'll owe $1/mile overage.
Policy at a glance
- Return window
- 7 days
- Return shipping
- Free pickup arranged by Carvana within the 7-day window; original shipping charge may be non-refundable if transport already started
- Free returns
- Yes — Carvana arranges pickup; shipping charges may not be refunded if return is due to buyer's remorse after transport has begun
- Restocking fee
- None — but $1.00/mile charged for every mile over the 400-mile limit driven during the 7-day period
- Holiday extension
- No holiday extension
- Category
- Automotive
Can’t be returned: Partner Inventory (vehicles not from Carvana's own stock may have different return terms); vehicles that are modified, damaged, in an accident, or have a new lien placed on them
Time-sensitive items: None — all standard Carvana inventory subject to same 7-day window
Why Carvana earned a B-
About Carvana
Those car vending machines? That's Carvana — the company that turned buying a used car into something you do from your couch, complete with a giant glass tower that dispenses your vehicle with a branded coin. The whole pitch is skipping the dealership: you browse, finance, and buy entirely online, then either pick it up or have it delivered to your driveway.
What sets them apart is the 7-day return window, which is genuinely rare for cars — you actually get to live with it before committing. People who hate haggling and want a no-pressure, fixed-price experience tend to love it. One honest heads-up, though: delivery timelines and inspection quality can be hit or miss, so look the car over carefully the moment it shows up, because that week goes fast. It's best if you do your homework on the specific vehicle first.
What they sell
- Used cars across most major brands — Toyota, Honda, Ford, Chevy, plus plenty of newer-model SUVs and sedans
- Online financing and trade-ins, with instant offers if you're selling your current car
- Certified-style inspected vehicles, each with a free history report and listed photos of any flaws
- Home delivery or pickup from one of their signature glass car vending machines
Frequently asked questions
What is Carvana's return window?
7 days
Does Carvana offer free returns?
Yes — Carvana arranges pickup; shipping charges may not be refunded if return is due to buyer's remorse after transport has begun
How much does Carvana charge for return shipping?
Free pickup arranged by Carvana within the 7-day window; original shipping charge may be non-refundable if transport already started
Does Carvana charge a restocking fee?
None — but $1.00/mile charged for every mile over the 400-mile limit driven during the 7-day period
Does Carvana extend its return window for the holidays?
No holiday extension
What items cannot be returned to Carvana?
Partner Inventory (vehicles not from Carvana's own stock may have different return terms); vehicles that are modified, damaged, in an accident, or have a new lien placed on them
Also known as
carvana.com
Return-policy data is sourced from Carvana’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on Carvana’s official site before purchase.