CASETiFY Return Policy
Every return window, fee, and holiday extension for CASETiFY — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
You must contact CASETiFY support and get approval before shipping anything back; unsolicited returns are refused outright, and only one exchange per order is allowed so choose the replacement carefully.
Policy at a glance
- Return window
- 10 days (original packaging, prior contact required)
- Return shipping
- Customer pays all return shipping fees; shipping fees non-refundable
- Free returns
- No - fee deducted
- Restocking fee
- 50% processing fee on customized/personalized items
- Holiday extension
- December gift orders get extended window to 10 days after Christmas Day
- Category
- Electronics
Can’t be returned: Collectibles, blind boxes, limited editions, co-lab exclusives, apparel, specialty cases (hologram, stainless steel, etc.), sale items
Time-sensitive items: Customized items (50% processing fee), sale and limited-edition items (final sale, 0 days)
Why CASETiFY earned a D+
About CASETiFY
CASETiFY started as a way to turn your Instagram photos into a phone case, and it's grown into one of the biggest names in customizable tech accessories, known as much for its wall of celebrity and artist collabs — Pokémon, Hello Kitty, Coca-Cola, streetwear designers — as for the cases themselves. Beyond phone cases, they sell AirPods cases, laptop covers, bags, and tech gadgets, all built around a mix-and-match aesthetic that leans playful and collectible.
A case here runs $65-$90, noticeably pricier than a drugstore option, but you're paying for the drop-tested protection and the limited-run design factor — some collabs sell out within hours. They've also built out a recycled-materials line (Re/Case) if sustainability matters to you. The catch: because releases move fast and stock is often limited, the exact print you want may already be gone by the time you check out.
What they sell
- Customizable and photo-print phone cases for iPhone and Samsung
- Limited-run collabs (Pokémon, Hello Kitty, Coca-Cola, streetwear artists)
- AirPods cases and laptop sleeves
- Recycled-material Re/Case accessories
- Bags and small tech gadgets
Frequently asked questions
What is CASETiFY's return window?
10 days (original packaging, prior contact required)
Does CASETiFY offer free returns?
No - fee deducted
How much does CASETiFY charge for return shipping?
Customer pays all return shipping fees; shipping fees non-refundable
Does CASETiFY charge a restocking fee?
50% processing fee on customized/personalized items
Does CASETiFY extend its return window for the holidays?
December gift orders get extended window to 10 days after Christmas Day
What items cannot be returned to CASETiFY?
Collectibles, blind boxes, limited editions, co-lab exclusives, apparel, specialty cases (hologram, stainless steel, etc.), sale items
Also known as
casetify, casetify.com, casetify travel
Return-policy data is compiled from CASETiFY’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on CASETiFY’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.