Castlery Return Policy
Every return window, fee, and holiday extension for Castlery — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The 20% restocking fee applies even on approved returns in perfect condition, and skipping the original packaging adds a flat $50 per item - so keep all boxes and inserts if there's any chance you'll return.
Policy at a glance
- Return window
- 30 days (as-new condition, original packaging)
- Return shipping
- Paid by customer
- Free returns
- No - customer pays return shipping
- Restocking fee
- 20% of item price deducted from refund; $50 repackaging fee per item if original packaging not used
- Category
- Furniture
Can’t be returned: Clearance/final sale items, display/as-is items, customized or customizable products
Why Castlery earned a C-
About Castlery
Castlery skips the traditional furniture showroom markup by selling sofas, dining sets, and bedroom furniture straight to your door, with a design language that leans clean, contemporary, and a little Scandinavian-meets-Asian-modern. The Singapore-born company has built out full room collections — think low-profile sectionals, marble-top dining tables, and upholstered bed frames — rather than one-off pieces, so it's easy to furnish a whole room in one style.
Because it's direct-to-consumer, prices land below what you'd pay at a traditional design store for comparable quality, and financing options make bigger pieces like sofas and sectionals more approachable. It's a good fit if you want your apartment or first house to look intentionally put-together without a decorator. One thing to plan for: big items can take several weeks to arrive since they ship from centralized warehouses, so this isn't a same-week furniture fix.
What they sell
- Sofas and sectionals in low-profile, modern silhouettes
- Dining tables and chairs, including marble and wood options
- Bed frames and bedroom sets
- Coffee tables, media consoles, and storage furniture
- Outdoor furniture collections
Frequently asked questions
What is Castlery's return window?
30 days (as-new condition, original packaging)
Does Castlery offer free returns?
No - customer pays return shipping
How much does Castlery charge for return shipping?
Paid by customer
Does Castlery charge a restocking fee?
20% of item price deducted from refund; $50 repackaging fee per item if original packaging not used
What items cannot be returned to Castlery?
Clearance/final sale items, display/as-is items, customized or customizable products
Also known as
castlery.com, castlery
Return-policy data is compiled from Castlery’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Castlery’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.