Cerebral Return Policy
Every return window, fee, and holiday extension for Cerebral — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Cancel the day before your next billing date, not on it - Cerebral only stops future charges once you cancel, it won't refund the current period, and the FTC has already fined them once for making cancellation deliberately hard.
Policy at a glance
- Return window
- No returns (digital service - all sales final)
- Return shipping
- Not applicable (digital telehealth subscription)
- Free returns
- No
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Software
Can’t be returned: All subscription fees are non-refundable regardless of whether services were used, except where required by law
Why Cerebral earned a C-
How Cerebral compares
Top-graded Software rivals — tap one for the full side-by-side.
About Cerebral
Medication management for anxiety, depression, and ADHD delivered entirely online is the core offering, bundled with optional therapy add-ons. It became one of the most talked-about names in telehealth during the pandemic, for both fast growth and a well-publicized FTC settlement over deceptive cancellation practices that returned over $5 million to customers. That history is worth knowing before you sign up: the policy itself states plainly that all fees are non-refundable once paid, with no built-in money-back guarantee. You can cancel anytime, but that only stops the next charge - it doesn't undo the one you already paid.
People looking for fast access to a prescribing provider without an in-person psychiatrist visit are the typical user, but go in understanding refunds are essentially not on the table barring a state-law requirement.
What they sell
- Online medication management for anxiety, depression, and ADHD
- Virtual therapy sessions
- Combined medication plus therapy plans
- Ongoing prescription refill management
Frequently asked questions
What is Cerebral's return window?
No returns (digital service - all sales final)
Does Cerebral offer free returns?
No
How much does Cerebral charge for return shipping?
Not applicable (digital telehealth subscription)
Does Cerebral charge a restocking fee?
None
Does Cerebral extend its return window for the holidays?
None published
What items cannot be returned to Cerebral?
All subscription fees are non-refundable regardless of whether services were used, except where required by law
Also known as
cerebral.com, cerebral
Return-policy data is compiled from Cerebral’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Cerebral’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.