Chairus Return Policy
Every return window, fee, and holiday extension for Chairus — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Assembling the furniture before deciding to return it triggers an extra 5% processing fee on top of the standard 10% restocking fee, and you must keep the original packaging or the return can be refused outright - so don't discard boxes until you're sure you're keeping the item.
Policy at a glance
- Return window
- 30 days (from delivery; original packaging required, unassembled preferred)
- Return shipping
- Customer pays round-trip shipping for non-quality returns; Chairus covers cost (prepaid label) for defective/wrong items
- Free returns
- No - fee deducted
- Restocking fee
- 10% of product price for non-quality-related returns; additional 5% processing fee if item was assembled
- Category
- Furniture
Can’t be returned: Clearance items, resale products, gift cards, items marked "Final Sale"
Why Chairus earned a C-
How Chairus compares
Top-graded Furniture rivals — tap one for the full side-by-side.
About Chairus
Chairus built its catalog around a handful of house brands — VESCASA, ROCITY, and Cimota among them — to cover everything from dining chairs to accent furniture across modern, traditional, and glam styles. It ships straight from U.S. warehouses, which tends to mean faster delivery than furniture coming from an overseas factory.
Pricing sits in the accessible-to-midrange bracket, and they back it with a 1-year warranty plus 24/7 customer support, which is more coverage than a lot of direct-to-consumer furniture sites offer. It's a reasonable pick if you're furnishing a room piece by piece rather than buying a full matched set. One caveat: because the catalog spans so many different sub-brands and styles, quality and finish can vary noticeably between items, so it's worth reading reviews on the specific piece rather than assuming the whole site is consistent.
What they sell
- Dining chairs, tables, and bar stools
- Accent chairs and sofas
- Coffee tables and living room sets
- Outdoor lounge and dining furniture
- Storage cabinets and nightstands
Frequently asked questions
What is Chairus's return window?
30 days (from delivery; original packaging required, unassembled preferred)
Does Chairus offer free returns?
No - fee deducted
How much does Chairus charge for return shipping?
Customer pays round-trip shipping for non-quality returns; Chairus covers cost (prepaid label) for defective/wrong items
Does Chairus charge a restocking fee?
10% of product price for non-quality-related returns; additional 5% processing fee if item was assembled
What items cannot be returned to Chairus?
Clearance items, resale products, gift cards, items marked "Final Sale"
Also known as
chairus.com, chairus
Return-policy data is compiled from Chairus’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Chairus’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.