Chico's Return Policy
Every return window, fee, and holiday extension for Chico's — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Non-receipted returns are capped at $250 within a 90-day period and refunded as merchandise credit, and boutique purchases cannot be returned to outlet stores (or vice versa), so keep your receipt and return to the same store format you bought from.
Policy at a glance
- Return window
- 60 days (unworn, unwashed, original condition)
- Return shipping
- $7.00 processing fee deducted from mail-in refunds; shipping/handling charges non-refundable
- Free returns
- No - $7.00 mail fee (deducted from mail-in refunds)
- Category
- Fashion
Can’t be returned: Final sale/as-is merchandise, gift cards, gift boxes
Time-sensitive items: Swimwear, watches, intimates and hosiery must be unworn with original packaging/ticketing and sanitary shields attached (same 60-day window but stricter condition requirements)
Why Chico's earned a B-
About Chico's
Chico's got its start as a single boutique on Sanibel Island, Florida, selling folk art and loose, easy clothing — and somewhere along the way it grew into a national women's chain built around fit-solving basics rather than trend chasing. Their 'So Slimming' pants and 'No Iron' shirts are the kind of proprietary fabric tech that keeps longtime customers coming back for the same style year after year.
Sizing is organized around their own numbering system alongside missy, petite, and tall options, which takes some getting used to if you're new to the brand but tends to fit consistently once you know your Chico's size. Expect mid-range pricing, more than fast fashion but well under boutique designer. The tradeoff for the loyal, repeat-customer base: styles skew toward an older, more classic customer, so if you want directional trend pieces this isn't really the place.
What they sell
- So Slimming pants and shaping bottoms
- No Iron wrinkle-resistant shirts
- Dresses and knit tops
- Jewelry, handbags, and scarves
- Travel-friendly performance fabrics (UV protection, cooling)
Frequently asked questions
What is Chico's's return window?
60 days (unworn, unwashed, original condition)
Does Chico's offer free returns?
No - $7.00 mail fee (deducted from mail-in refunds)
How much does Chico's charge for return shipping?
$7.00 processing fee deducted from mail-in refunds; shipping/handling charges non-refundable
What items cannot be returned to Chico's?
Final sale/as-is merchandise, gift cards, gift boxes
Also known as
chicos.com, chico's, chicos
Return-policy data is compiled from Chico's’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Chico's’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.