Chow Sang Sang Return Policy
Every return window, fee, and holiday extension for Chow Sang Sang — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Chow Sang Sang is Hong Kong-based with no distinct US return policy; US orders fall under the generic 'International' terms, and in-store purchases cannot be returned at all - only online orders qualify.
Policy at a glance
- Return window
- 7 days (unworn, unused, original packaging with receipt/certificate)
- Return shipping
- Free courier pickup for international orders, but customer bears duties/taxes and cannot recover local tax
- Free returns
- Yes (free courier collection for international returns; customer may owe duties/taxes)
- Category
- Jewelry
Can’t be returned: Gold bar/gold ingot, gold ornament purchased from sites, watches purchased from stores, engraved/altered/custom-made merchandise, third-party branded merchandise, items marked non-returnable/non-exchangeable
Why Chow Sang Sang earned a B-
About Chow Sang Sang
Live gold and platinum pricing runs right on Chow Sang Sang's homepage, which tells you a lot about this long-running Hong Kong jewelry house — they sell precious metal by weight alongside engagement rings and gemstone jewelry. They're also an authorized Rolex and Tudor dealer, which tells you they're playing in serious luxury territory, not just costume jewelry.
Expect prices tied closely to daily metal markets rather than fixed retail tags, so what you pay can shift day to day, especially on gold pieces. It's geared toward shoppers in Hong Kong, mainland China, and Taiwan who want traditional gold jewelry alongside contemporary fine jewelry and watches in one place. The caveat for anyone outside that region: shipping, sizing, and return logistics are built around Asian markets first, so American shoppers should expect a less localized experience than a U.S.-based jeweler.
What they sell
- Engagement rings and fine jewelry
- Gold ingots and bars sold by weight
- Platinum jewelry
- Rolex and Tudor watches (authorized dealer)
- Gold ornaments and gift jewelry
Frequently asked questions
What is Chow Sang Sang's return window?
7 days (unworn, unused, original packaging with receipt/certificate)
Does Chow Sang Sang offer free returns?
Yes (free courier collection for international returns; customer may owe duties/taxes)
How much does Chow Sang Sang charge for return shipping?
Free courier pickup for international orders, but customer bears duties/taxes and cannot recover local tax
What items cannot be returned to Chow Sang Sang?
Gold bar/gold ingot, gold ornament purchased from sites, watches purchased from stores, engraved/altered/custom-made merchandise, third-party branded merchandise, items marked non-returnable/non-exchangeable
Also known as
chowsangsang.com, chow sang sang jewellery, css jewellery, csj
Return-policy data is compiled from Chow Sang Sang’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Chow Sang Sang’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.