Citizens of Humanity Return Policy
Every return window, fee, and holiday extension for Citizens of Humanity — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Ask for an exchange instead of a refund if you can — US exchanges skip the $10 processing fee entirely, while straight refunds always have it deducted.
Policy at a glance
- Return window
- 30 days (unworn, original tags)
- Return shipping
- US returns for refund carry a $10 processing fee deducted from the refund, and the original outgoing shipping is never refunded; US exchanges are complimentary with no fee; EU/UK customers get a free prepaid label and 14 days to return; other international returns are charged a $20 fee.
- Free returns
- No - fee deducted
- Restocking fee
- Included in the $10 US processing fee (or $20 international) charged on refund requests; waived for exchanges
- Holiday extension
- None published
- Category
- Fashion
Can’t be returned: Used or worn merchandise, items missing original tags, altered or tailored merchandise, items bought from third-party retailers (must go back to the original seller)
Time-sensitive items: EU/UK customers get only 14 days versus the standard 30
Why Citizens of Humanity earned a C-
About Citizens of Humanity
Premium denim is the whole identity here — this is the brand a lot of higher-end contemporary labels get compared to. Citizens of Humanity built its name on fit-first jeans that actually flatter, then expanded into tops and outerwear that follow the same philosophy. You'll pay a bit more than mall denim, but the stitching and wash quality tend to hold up over years of wear. One thing to know: getting a refund costs you a $10 processing fee, so if you're on the fence, an exchange is the cheaper move.
What they sell
- Premium denim jeans in dozens of washes and fits
- Wide-leg, skinny, and bootcut styles
- Denim jackets and casual tops
- Contemporary knitwear and outerwear
Frequently asked questions
What is Citizens of Humanity's return window?
30 days (unworn, original tags)
Does Citizens of Humanity offer free returns?
No - fee deducted
How much does Citizens of Humanity charge for return shipping?
US returns for refund carry a $10 processing fee deducted from the refund, and the original outgoing shipping is never refunded; US exchanges are complimentary with no fee; EU/UK customers get a free prepaid label and 14 days to return; other international returns are charged a $20 fee.
Does Citizens of Humanity charge a restocking fee?
Included in the $10 US processing fee (or $20 international) charged on refund requests; waived for exchanges
Does Citizens of Humanity extend its return window for the holidays?
None published
What items cannot be returned to Citizens of Humanity?
Used or worn merchandise, items missing original tags, altered or tailored merchandise, items bought from third-party retailers (must go back to the original seller)
Also known as
citizensofhumanity.com, coh, citizens of humanity, help.citizensofhumanity.com
Return-policy data is compiled from Citizens of Humanity’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Citizens of Humanity’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.