ColourPop Return Policy
Every return window, fee, and holiday extension for ColourPop — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Photograph any damage the moment you open the box — ColourPop only replaces items that arrived visibly damaged, and it's an exchange for the same product, not a cash refund.
Policy at a glance
- Return window
- 14 days (damaged items only, exchange not refund)
- Return shipping
- Not applicable - ColourPop replaces damaged items rather than processing a shipped return
- Free returns
- In-store only
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Everything except items damaged in shipping; orders shipped via a mail forwarding service are ineligible for any replacement
Why ColourPop earned a C+
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About ColourPop
Cheap, trend-chasing eyeshadow palettes and lip products built ColourPop's whole reputation, moving fast on collabs (Disney, Hello Kitty, and dozens of influencers) at prices low enough to impulse-buy. Because the products are priced so low to begin with, the brand doesn't offer standard returns or refunds — only a replacement if something arrives damaged in shipping. That's a real trade-off worth knowing before you order: no changing your mind on a shade once it ships. It's best suited for shoppers who follow ColourPop's frequent drops and don't mind rolling the dice on a color.
What they sell
- Pressed eyeshadow palettes
- Liquid lipsticks and glosses
- Face makeup and setting powders
- Limited-edition collaboration collections
Frequently asked questions
What is ColourPop's return window?
14 days (damaged items only, exchange not refund)
Does ColourPop offer free returns?
In-store only
How much does ColourPop charge for return shipping?
Not applicable - ColourPop replaces damaged items rather than processing a shipped return
Does ColourPop charge a restocking fee?
None
Does ColourPop extend its return window for the holidays?
None published
What items cannot be returned to ColourPop?
Everything except items damaged in shipping; orders shipped via a mail forwarding service are ineligible for any replacement
Also known as
colourpop.com, colourpop
Return-policy data is compiled from ColourPop’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on ColourPop’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.