Colugo Return Policy
Every return window, fee, and holiday extension for Colugo — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Keep the original box and all packaging materials until you're sure about the stroller — returning it without the original box inside the 30-day window still triggers a restocking fee even though the return itself is otherwise free.
Policy at a glance
- Return window
- 30 days (full refund, as-new condition)
- Return shipping
- Free prepaid return label within the first 30 days; between days 31-60, the customer pays return shipping and a 15% restocking fee applies regardless of item condition; no returns accepted after 60 days.
- Free returns
- Yes (most items)
- Restocking fee
- $20 for the Compact Stroller, $30 for The One Stroller, $10 for all other items if not returned in as-new condition within 30 days; 15% of the refund on any return made between days 31-60
- Holiday extension
- None published
- Category
- Kids
Can’t be returned: Items marked Final Sale; original shipping costs, taxes, duties, and shipping insurance are never refunded
Time-sensitive items: Returns made between day 31 and day 60 lose free shipping and incur a 15% restocking fee instead of the standard 30-day terms
Why Colugo earned a C+
About Colugo
Compact, airport-friendly strollers are the whole reason this brand exists — the Compact Stroller folds down small enough to carry like a bag, aimed at city parents and frequent flyers who can't deal with a bulky traditional stroller. Colugo sells direct online plus through retailers like Target and Pottery Barn Kids, which is handy if you'd rather test one in person first. The return math gets more generous the faster you act: free shipping and no fee inside 30 days, but wait past that and you're paying both a 15% fee and your own shipping cost up until the 60-day cutoff.
What they sell
- Compact folding strollers
- Stroller accessories and infant car seat adapters
- Travel bags and stroller carrying cases
- Compact stroller infant kits
Frequently asked questions
What is Colugo's return window?
30 days (full refund, as-new condition)
Does Colugo offer free returns?
Yes (most items)
How much does Colugo charge for return shipping?
Free prepaid return label within the first 30 days; between days 31-60, the customer pays return shipping and a 15% restocking fee applies regardless of item condition; no returns accepted after 60 days.
Does Colugo charge a restocking fee?
$20 for the Compact Stroller, $30 for The One Stroller, $10 for all other items if not returned in as-new condition within 30 days; 15% of the refund on any return made between days 31-60
Does Colugo extend its return window for the holidays?
None published
What items cannot be returned to Colugo?
Items marked Final Sale; original shipping costs, taxes, duties, and shipping insurance are never refunded
Also known as
colugo.com, colugo, support.colugo.com
Return-policy data is compiled from Colugo’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Colugo’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.