Return policy comparison · 2026
AllegroMedical.com vs ContactsDirect
Policy data verified July 24, 2026 by the Thrifle team
AllegroMedical.com
C-
1.4 / 5.0 · Below Average
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against AllegroMedical.com's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
AllegroMedical.comContactsDirect
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| AllegroMedical.com | ContactsDirect | |
|---|---|---|
| Return window | 30 days (new, unused, resalable condition) | ✓ 6 months (unopened boxes) |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | Up to 30% on authorized non-defective returns; custom/titanium wheelchairs are repair-only, no refunds or exchanges ever | ✓ None |
| Return shipping | Customer pays return shipping in all cases except defective or misshipped items, which are fully reimbursed for both outbound and return shipping; if the original order had free shipping, Allegro's actual outbound shipping cost is deducted from the refund | Free (prepaid return label provided) |
| Holiday extension | — | None published |
| Non-returnable | Raised toilet seats, commodes, erection aids, pillows, cushions, and other personal-care/hygiene items; custom and titanium wheelchairs (repair only) | Opened boxes, damaged or defaced boxes, boxes with writing on them |
| Watch-out items | Oakworks products: 14 days (per Oakworks' own return agreement, not Allegro's standard 30) | — |
AllegroMedical.com tip
You must call for a Return Merchandise Authorization (RMA) number before shipping anything back — packages sent without one won't be accepted, and if you skip this step you'll also get stuck paying to have it re-routed to the right warehouse.
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Frequently asked questions
Who has the better return policy, AllegroMedical.com or ContactsDirect?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against AllegroMedical.com's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is AllegroMedical.com's return window?
AllegroMedical.com's return window is 30 days (new, unused, resalable condition).
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
Does AllegroMedical.com or ContactsDirect offer free returns?
AllegroMedical.com: No - fee deducted. ContactsDirect: Yes.