Return policy comparison · 2026
ApoloSign vs Microsoft Store
Policy data verified July 21, 2026 (ApoloSign) and April 17, 2026 (Microsoft Store)
ApoloSign
C+
2.4 / 5.0 · Fair
Winner
Microsoft Store
A
4.2 / 5.0 · Excellent
The verdict
Microsoft Store has the more generous return policy in 2026, grading A (4.2/5.0) against ApoloSign's C+ (2.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ApoloSignMicrosoft Store
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ApoloSign | Microsoft Store | |
|---|---|---|
| Return window | 30 days (original packaging, factory reset, RMA required) | ✓ 60 days |
| Free returns | No - customer pays return shipping (unless defective/damaged/wrong item) | ✓ Yes |
| Restocking fee | — | None |
| Return shipping | Customer-paid for non-defect returns; prepaid label for defective/damaged/incorrect items | Free return shipping |
| Holiday extension | — | ✓ Not specifically extended |
| Non-returnable | Orders not originating from continental U.S., items missing original packaging/accessories/documentation (subject to partial refund or rejection) | Gift cards, digital downloads, Xbox Live subscriptions, opened software |
| Watch-out items | — | Standard 60-day window |
ApoloSign tip
Devices must be factory reset with all user data wiped before the return is accepted, and a return authorization is required before shipping anything back - unauthorized returns can be refused.
Microsoft Store tip
One of the more generous electronics policies at 60 days. Surface devices and Xbox have same window.
Frequently asked questions
Who has the better return policy, ApoloSign or Microsoft Store?
Microsoft Store has the more generous return policy in 2026, grading A (4.2/5.0) against ApoloSign's C+ (2.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ApoloSign's return window?
ApoloSign's return window is 30 days (original packaging, factory reset, RMA required).
What is Microsoft Store's return window?
Microsoft Store's return window is 60 days.
Does ApoloSign or Microsoft Store offer free returns?
ApoloSign: No - customer pays return shipping (unless defective/damaged/wrong item). Microsoft Store: Yes.