Return policy comparison · 2026
Asfolia vs Pura
Policy data verified July 24, 2026 by the Thrifle team
Asfolia
N/A
Permanently closed
Pura
A
4.5 / 5.0 · Excellent
The verdict
Asfolia has permanently closed, so returns are no longer possible and its policy can't be scored. Pura grades A (4.5/5.0) on its own.
Asfolia: Brand's own site (asfolia.com) shows a Shopify 'store unavailable' message as of this research date; products are still listed under the Asfolia name on Amazon and eBay. Brand's own site (asfolia.com) shows a Shopify 'store unavailable' message as of this research date; products are still listed under the Asfolia name on Amazon and eBay.
Key terms side-by-side
| Asfolia | Pura | |
|---|---|---|
| Return window | Not available (merchant site inactive) | 1-year warranty (manufacturing defects, heater malfunctions, shipping damage) |
| Free returns | — | Yes (warranty claims) |
| Restocking fee | — | None published |
| Return shipping | — | Diffuser must be shipped back to Pura before a replacement is issued; no standard change-of-mind return shipping fee published since the core policy covers warranty claims only. |
| Holiday extension | — | — |
| Non-returnable | None published (site inactive) | Misplaced or lost parts (cords, covers), accidental damage, diffusers bought from unauthorized dealers or sellers, damage from use inconsistent with Pura's terms, repairs by non-Pura agents, non-genuine Pura accessories |
| Watch-out items | — | — |
Asfolia tip
If you bought through Amazon or eBay rather than the brand's own site, use that marketplace's return process instead — the brand's own storefront is currently down, so there's no live return channel through Asfolia directly.
Pura tip
Keep an active Pura subscription running — it extends your diffuser's warranty for as long as the subscription lasts, while a one-time purchase's coverage caps at exactly one year from the purchase date.
Frequently asked questions
Who has the better return policy, Asfolia or Pura?
Asfolia has permanently closed, so returns are no longer possible and its policy can't be scored. Pura grades A (4.5/5.0) on its own.
What is Pura's return window?
Pura's return window is 1-year warranty (manufacturing defects, heater malfunctions, shipping damage).