Pura Return Policy
Every return window, fee, and holiday extension for Pura — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Keep an active Pura subscription running — it extends your diffuser's warranty for as long as the subscription lasts, while a one-time purchase's coverage caps at exactly one year from the purchase date.
Policy at a glance
- Return window
- 1-year warranty (manufacturing defects, heater malfunctions, shipping damage)
- Return shipping
- Diffuser must be shipped back to Pura before a replacement is issued; no standard change-of-mind return shipping fee published since the core policy covers warranty claims only.
- Free returns
- Yes (warranty claims)
- Restocking fee
- None published
- Category
- Home
Can’t be returned: Misplaced or lost parts (cords, covers), accidental damage, diffusers bought from unauthorized dealers or sellers, damage from use inconsistent with Pura's terms, repairs by non-Pura agents, non-genuine Pura accessories
Why Pura earned a A
About Pura
Pura turns your phone into a scent remote — its app-controlled diffusers let you schedule, dim, and swap fragrances from a library of hundreds of scents, including licensed collaborations with brands like Nest and Disney. The company pitches itself on "clean" fragrance, formulated without parabens, phthalates, or animal testing.
You'll want an active subscription if you plan on using it long-term: refills run out fast once automatic scheduling is turned on, and subscribers also get their diffuser's warranty extended for as long as the subscription stays active, while a one-time purchase's coverage caps at a single year.
What they sell
- Smart, app-controlled home fragrance diffusers
- Fragrance refills and vials across hundreds of scents
- Designer fragrance collaborations (Nest, Disney, and others)
- Car diffusers and travel-size scent devices
Frequently asked questions
What is Pura's return window?
1-year warranty (manufacturing defects, heater malfunctions, shipping damage)
Does Pura offer free returns?
Yes (warranty claims)
How much does Pura charge for return shipping?
Diffuser must be shipped back to Pura before a replacement is issued; no standard change-of-mind return shipping fee published since the core policy covers warranty claims only.
Does Pura charge a restocking fee?
None published
What items cannot be returned to Pura?
Misplaced or lost parts (cords, covers), accidental damage, diffusers bought from unauthorized dealers or sellers, damage from use inconsistent with Pura's terms, repairs by non-Pura agents, non-genuine Pura accessories
Also known as
pura.com, pura
Return-policy data is compiled from Pura’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Pura’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.