Return policy comparison · 2026
Away vs Tsoji & Co
Policy data verified July 21, 2026 (Away) and July 24, 2026 (Tsoji & Co)
Winner
Away
A-
4.0 / 5.0 · Very Good
Tsoji & Co
C+
2.3 / 5.0 · Fair
The verdict
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against Tsoji & Co's C+ (2.3/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 100-day window (above average) versus 10-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
AwayTsoji & Co
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Away | Tsoji & Co | |
|---|---|---|
| Return window | ✓ 100 days (unused, original packaging) | 10 days (unopened product, US only) |
| Free returns | ✓ Yes | — |
| Restocking fee | — | None published |
| Return shipping | Free (prepaid label via self-service portal, US/Canada/UK) | — |
| Holiday extension | — | None published |
| Non-returnable | Personalized/monogrammed products including luggage tags, gift cards, corporate gift purchases, final sale items | Opened or used items; international orders |
| Watch-out items | — | — |
Away tip
The 100-day trial expects you to test the product at home before traveling, but items must still be 'unused' to qualify - actually taking a suitcase on a trip can be treated as use and jeopardize the return.
Tsoji & Co tip
The return window is a tight 10 days and only covers product that's still sealed — don't open it to test it out if there's any chance you'll want to send it back.
Frequently asked questions
Who has the better return policy, Away or Tsoji & Co?
Away has the more generous return policy in 2026, grading A- (4.0/5.0) against Tsoji & Co's C+ (2.3/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 100-day window (above average) versus 10-day window (very tight).
What is Away's return window?
Away's return window is 100 days (unused, original packaging).
What is Tsoji & Co's return window?
Tsoji & Co's return window is 10 days (unopened product, US only).
Does Away or Tsoji & Co offer free returns?
Away: Yes. Tsoji & Co: see full policy.