Return policy comparison · 2026
B&H Photo Video vs Case-Mate
Policy data verified April 17, 2026 (B&H Photo Video) and July 21, 2026 (Case-Mate)
Winner
B&H Photo Video
A-
3.9 / 5.0 · Very Good
Case-Mate
C+
2.4 / 5.0 · Fair
The verdict
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Case-Mate's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
B&H Photo VideoCase-Mate
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| B&H Photo Video | Case-Mate | |
|---|---|---|
| Return window | 30 days | 30 days (from shipment date) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | None typically | — |
| Return shipping | Customer may pay for mail | Free with optional prepaid 'Package Protection/coverage' purchased at checkout; otherwise customer pays return shipping |
| Holiday extension | ✓ Yes (holiday extension typical) | — |
| Non-returnable | Opened software, consumables, final sale, special order items | Sale/final sale items, cloth masks, mask filters, phone cleaning wipes, incomplete bundles (some bundles also final sale and ineligible for exchange) |
| Watch-out items | Standard 30-day window | — |
B&H Photo Video tip
Orthodox Jewish ownership — closed Saturdays. Excellent customer service reputation.
Case-Mate tip
Skip the checkout 'Package Protection' add-on only if you're sure you won't return - without it you eat return shipping costs, and bundle purchases must be returned complete or not at all.
Frequently asked questions
Who has the better return policy, B&H Photo Video or Case-Mate?
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Case-Mate's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is B&H Photo Video's return window?
B&H Photo Video's return window is 30 days.
What is Case-Mate's return window?
Case-Mate's return window is 30 days (from shipment date).
Does B&H Photo Video or Case-Mate offer free returns?
B&H Photo Video: Yes. Case-Mate: No - fee deducted.