Case-Mate Return Policy
Every return window, fee, and holiday extension for Case-Mate — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Skip the checkout 'Package Protection' add-on only if you're sure you won't return - without it you eat return shipping costs, and bundle purchases must be returned complete or not at all.
Policy at a glance
- Return window
- 30 days (from shipment date)
- Return shipping
- Free with optional prepaid 'Package Protection/coverage' purchased at checkout; otherwise customer pays return shipping
- Free returns
- No - fee deducted
- Category
- Electronics
Can’t be returned: Sale/final sale items, cloth masks, mask filters, phone cleaning wipes, incomplete bundles (some bundles also final sale and ineligible for exchange)
Why Case-Mate earned a C+
How Case-Mate compares
Top-graded Electronics rivals — tap one for the full side-by-side.
About Case-Mate
Case-Mate built its name on phone cases that don't look like protective gear — iridescent Soap Bubble finishes, bows, and tortoiseshell prints instead of black rubber. Beyond phone cases for iPhone, Samsung, and Pixel, they've expanded into waterproof jelly totes, MagSafe chargers, AirPods cases, and Apple Watch bands, plus collab collections with brands like Kate Spade, Kendra Scott, and LoveShackFancy that show up when you want something a little more special than a basic case.
Prices sit in a reasonable middle ground — cases run $45-$55, totes closer to $80-$150 — so you're paying more than a gas-station case but a lot less than a designer bag. It's a solid pick if you want your tech accessories to actually match your outfit instead of just surviving a drop. One caveat: the limited-edition and collab prints move fast and don't always come back once they're gone, so don't wait too long if you spot one you like.
What they sell
- iPhone and Samsung phone cases in trend-driven prints and finishes
- Waterproof jelly and canvas tote bags
- MagSafe chargers and wireless charging accessories
- AirPods cases and Apple Watch bands
- Designer collabs with Kate Spade, Kendra Scott, and LoveShackFancy
Frequently asked questions
What is Case-Mate's return window?
30 days (from shipment date)
Does Case-Mate offer free returns?
No - fee deducted
How much does Case-Mate charge for return shipping?
Free with optional prepaid 'Package Protection/coverage' purchased at checkout; otherwise customer pays return shipping
What items cannot be returned to Case-Mate?
Sale/final sale items, cloth masks, mask filters, phone cleaning wipes, incomplete bundles (some bundles also final sale and ineligible for exchange)
Also known as
case-mate.com, casemate, case mate
Return-policy data is compiled from Case-Mate’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Case-Mate’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.