Return policy comparison · 2026
B&H Photo Video vs Dell Refurbished
Policy data verified April 17, 2026 (B&H Photo Video) and July 24, 2026 (Dell Refurbished)
Winner
B&H Photo Video
A-
3.9 / 5.0 · Very Good
Dell Refurbished
C+
2.4 / 5.0 · Fair
The verdict
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Dell Refurbished's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
B&H Photo VideoDell Refurbished
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| B&H Photo Video | Dell Refurbished | |
|---|---|---|
| Return window | 30 days | 30 days |
| Free returns | Yes | No - 15% restocking fee (unless defective or Dell's error) |
| Restocking fee | ✓ None typically | 15% of the actual price paid, waived if the product is defective or Dell made an error |
| Return shipping | Customer may pay for mail | Free return shipping label for defective items or Dell errors; customer otherwise arranges return shipping |
| Holiday extension | ✓ Yes (holiday extension typical) | None published |
| Non-returnable | Opened software, consumables, final sale, special order items | Purchases made through resellers rather than directly from Dell Refurbished |
| Watch-out items | Standard 30-day window | — |
B&H Photo Video tip
Orthodox Jewish ownership — closed Saturdays. Excellent customer service reputation.
Dell Refurbished tip
Wipe your personal data and pull out any extra accessories, like cables or flash drives, before shipping the machine back — Dell explicitly says it's not responsible for data left on a returned computer.
Frequently asked questions
Who has the better return policy, B&H Photo Video or Dell Refurbished?
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Dell Refurbished's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is B&H Photo Video's return window?
B&H Photo Video's return window is 30 days.
What is Dell Refurbished's return window?
Dell Refurbished's return window is 30 days.
Does B&H Photo Video or Dell Refurbished offer free returns?
B&H Photo Video: Yes. Dell Refurbished: No - 15% restocking fee (unless defective or Dell's error).