Dell Refurbished Return Policy
Every return window, fee, and holiday extension for Dell Refurbished — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Wipe your personal data and pull out any extra accessories, like cables or flash drives, before shipping the machine back — Dell explicitly says it's not responsible for data left on a returned computer.
Policy at a glance
- Return window
- 30 days
- Return shipping
- Free return shipping label for defective items or Dell errors; customer otherwise arranges return shipping
- Free returns
- No - 15% restocking fee (unless defective or Dell's error)
- Restocking fee
- 15% of the actual price paid, waived if the product is defective or Dell made an error
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Purchases made through resellers rather than directly from Dell Refurbished
Why Dell Refurbished earned a C+
How Dell Refurbished compares
Top-graded Electronics rivals — tap one for the full side-by-side.
About Dell Refurbished
Certified refurbished laptops and desktops with a real manufacturer warranty attached — that's the pitch behind Dell Refurbished, a separate storefront from Dell's main site reselling returned, off-lease, and inspected units at a discount. It's aimed at buyers who want a name-brand machine without new-retail pricing, not a bargain-bin no-name refurb.
The return math matters here: unless the machine is defective or Dell made an order error, you're on the hook for a 15% restocking fee on top of a refund reduced by shipping and handling. Before sending anything back, wipe your personal data and remove any extra accessories you added, since Dell says outright it isn't responsible for data left on a returned computer.
What they sell
- Refurbished laptops (Latitude, XPS, Inspiron lines)
- Refurbished desktop towers and all-in-ones
- Refurbished monitors and docking stations
- Certified pre-owned business workstations
Frequently asked questions
What is Dell Refurbished's return window?
30 days
Does Dell Refurbished offer free returns?
No - 15% restocking fee (unless defective or Dell's error)
How much does Dell Refurbished charge for return shipping?
Free return shipping label for defective items or Dell errors; customer otherwise arranges return shipping
Does Dell Refurbished charge a restocking fee?
15% of the actual price paid, waived if the product is defective or Dell made an error
Does Dell Refurbished extend its return window for the holidays?
None published
What items cannot be returned to Dell Refurbished?
Purchases made through resellers rather than directly from Dell Refurbished
Also known as
dellrefurbished.com
Return-policy data is compiled from Dell Refurbished’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Dell Refurbished’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.