Return policy comparison · 2026
B&H Photo Video vs Hohem
Policy data verified April 17, 2026 (B&H Photo Video) and July 24, 2026 (Hohem)
Winner
B&H Photo Video
A-
3.9 / 5.0 · Very Good
Hohem
C-
1.4 / 5.0 · Below Average
The verdict
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Hohem's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
B&H Photo VideoHohem
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| B&H Photo Video | Hohem | |
|---|---|---|
| Return window | 30 days | 30 days (15-day shipping deadline) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | ✓ None typically | Minimum 10% for items showing signs of use, dents, scratches, or damage |
| Return shipping | Customer may pay for mail | Customer ships back at their own cost for personal-reason returns; Hohem covers return shipping and repair for confirmed quality issues on orders from official stores |
| Holiday extension | ✓ Yes (holiday extension typical) | None published |
| Non-returnable | Opened software, consumables, final sale, special order items | Refurbished products (final sale), gifts, orders from Amazon or other authorized vendors (must go through that seller instead) |
| Watch-out items | Standard 30-day window | Item must be shipped back within 15 days of the return being approved, even though the overall window is 30 days, or the return is rejected outright |
B&H Photo Video tip
Orthodox Jewish ownership — closed Saturdays. Excellent customer service reputation.
Hohem tip
There's a hidden deadline within the deadline: even though you have 30 days to request a return, the item itself has to be shipped back within 15 days once approved, or Hohem rejects it with no exceptions — don't sit on the approved return.
Frequently asked questions
Who has the better return policy, B&H Photo Video or Hohem?
B&H Photo Video has the more generous return policy in 2026, grading A- (3.9/5.0) against Hohem's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is B&H Photo Video's return window?
B&H Photo Video's return window is 30 days.
What is Hohem's return window?
Hohem's return window is 30 days (15-day shipping deadline).
Does B&H Photo Video or Hohem offer free returns?
B&H Photo Video: Yes. Hohem: No - fee deducted.