Hohem Return Policy
Every return window, fee, and holiday extension for Hohem — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
There's a hidden deadline within the deadline: even though you have 30 days to request a return, the item itself has to be shipped back within 15 days once approved, or Hohem rejects it with no exceptions — don't sit on the approved return.
Policy at a glance
- Return window
- 30 days (15-day shipping deadline)
- Return shipping
- Customer ships back at their own cost for personal-reason returns; Hohem covers return shipping and repair for confirmed quality issues on orders from official stores
- Free returns
- No - fee deducted
- Restocking fee
- Minimum 10% for items showing signs of use, dents, scratches, or damage
- Holiday extension
- None published
- Category
- Electronics
Can’t be returned: Refurbished products (final sale), gifts, orders from Amazon or other authorized vendors (must go through that seller instead)
Time-sensitive items: Item must be shipped back within 15 days of the return being approved, even though the overall window is 30 days, or the return is rejected outright
Why Hohem earned a C-
How Hohem compares
Top-graded Electronics rivals — tap one for the full side-by-side.
About Hohem
Smartphone and camera gimbals for smooth video are Hohem's niche, competing directly with the bigger-name stabilizer brands at a lower price point. It's a Chinese electronics manufacturer selling direct to US customers online as well as through Amazon and other resellers, and the return policy differs depending on which channel you bought from.
Content creators and hobbyist videographers on a budget are the typical buyer. The two-tier deadline is the thing to watch: get return approval, then ship within 15 days — missing that inner window voids the return even though you're still technically inside the 30-day policy.
What they sell
- Smartphone gimbal stabilizers
- Camera gimbals for mirrorless and DSLR
- Action camera stabilizers
- Gimbal accessories and cases
Frequently asked questions
What is Hohem's return window?
30 days (15-day shipping deadline)
Does Hohem offer free returns?
No - fee deducted
How much does Hohem charge for return shipping?
Customer ships back at their own cost for personal-reason returns; Hohem covers return shipping and repair for confirmed quality issues on orders from official stores
Does Hohem charge a restocking fee?
Minimum 10% for items showing signs of use, dents, scratches, or damage
Does Hohem extend its return window for the holidays?
None published
What items cannot be returned to Hohem?
Refurbished products (final sale), gifts, orders from Amazon or other authorized vendors (must go through that seller instead)
Also known as
store.hohem.com, hohem gimbal
Return-policy data is compiled from Hohem’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Hohem’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.