Return policy comparison · 2026
Hohem vs Microsoft Store
Policy data verified July 24, 2026 (Hohem) and April 17, 2026 (Microsoft Store)
Hohem
C-
1.4 / 5.0 · Below Average
Winner
Microsoft Store
A
4.2 / 5.0 · Excellent
The verdict
Microsoft Store has the more generous return policy in 2026, grading A (4.2/5.0) against Hohem's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HohemMicrosoft Store
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Hohem | Microsoft Store | |
|---|---|---|
| Return window | 30 days (15-day shipping deadline) | ✓ 60 days |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | Minimum 10% for items showing signs of use, dents, scratches, or damage | ✓ None |
| Return shipping | Customer ships back at their own cost for personal-reason returns; Hohem covers return shipping and repair for confirmed quality issues on orders from official stores | Free return shipping |
| Holiday extension | None published | ✓ Not specifically extended |
| Non-returnable | Refurbished products (final sale), gifts, orders from Amazon or other authorized vendors (must go through that seller instead) | Gift cards, digital downloads, Xbox Live subscriptions, opened software |
| Watch-out items | Item must be shipped back within 15 days of the return being approved, even though the overall window is 30 days, or the return is rejected outright | Standard 60-day window |
Hohem tip
There's a hidden deadline within the deadline: even though you have 30 days to request a return, the item itself has to be shipped back within 15 days once approved, or Hohem rejects it with no exceptions — don't sit on the approved return.
Microsoft Store tip
One of the more generous electronics policies at 60 days. Surface devices and Xbox have same window.
Frequently asked questions
Who has the better return policy, Hohem or Microsoft Store?
Microsoft Store has the more generous return policy in 2026, grading A (4.2/5.0) against Hohem's C- (1.4/5.0). It wins 4 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Hohem's return window?
Hohem's return window is 30 days (15-day shipping deadline).
What is Microsoft Store's return window?
Microsoft Store's return window is 60 days.
Does Hohem or Microsoft Store offer free returns?
Hohem: No - fee deducted. Microsoft Store: Yes.