Return policy comparison · 2026
Hohem vs House of Marley
Policy data verified July 24, 2026 by the Thrifle team
Hohem
C-
1.4 / 5.0 · Below Average
Winner
House of Marley
A-
3.9 / 5.0 · Very Good
The verdict
House of Marley has the more generous return policy in 2026, grading A- (3.9/5.0) against Hohem's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
HohemHouse of Marley
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Hohem | House of Marley | |
|---|---|---|
| Return window | 30 days (15-day shipping deadline) | 30 days (saleable condition, original packaging); holiday purchases extended |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | Minimum 10% for items showing signs of use, dents, scratches, or damage | ✓ None published |
| Return shipping | Customer ships back at their own cost for personal-reason returns; Hohem covers return shipping and repair for confirmed quality issues on orders from official stores | A pre-printed return label is included on the original packing slip; original shipping and handling is deducted from the refund |
| Holiday extension | None published | ✓ Holiday gifts bought Nov 1 - Dec 24 (11:59am EST) can be returned through Jan 31 of the following year |
| Holiday deadline | — | 2026-01-31 |
| Non-returnable | Refurbished products (final sale), gifts, orders from Amazon or other authorized vendors (must go through that seller instead) | None published beyond items not in saleable, original-packaging condition; wearable items (headphones) must be unworn |
| Watch-out items | Item must be shipped back within 15 days of the return being approved, even though the overall window is 30 days, or the return is rejected outright | — |
Hohem tip
There's a hidden deadline within the deadline: even though you have 30 days to request a return, the item itself has to be shipped back within 15 days once approved, or Hohem rejects it with no exceptions — don't sit on the approved return.
House of Marley tip
Bought in a store rather than online? You have to return it to that same retailer - House of Marley itself only handles returns for orders placed directly on its own site.
Frequently asked questions
Who has the better return policy, Hohem or House of Marley?
House of Marley has the more generous return policy in 2026, grading A- (3.9/5.0) against Hohem's C- (1.4/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee charged.
What is Hohem's return window?
Hohem's return window is 30 days (15-day shipping deadline).
What is House of Marley's return window?
House of Marley's return window is 30 days (saleable condition, original packaging); holiday purchases extended.
Does Hohem or House of Marley offer free returns?
Hohem: No - fee deducted. House of Marley: Yes.